REI is a popular outdoor gear store known for its wide selection of quality products and great customer service. The staff is knowledgeable, friendly, and eager to help shoppers find the right gear, whether they are new to outdoor activities or experienced adventurers. Customers appreciate the helpful suggestions and quick service in departments like shoes and outdoor equipment. REI offers a range of outdoor gear, clothing, hiking shoes, backpacks, cycling gear, and hydration setups, making it a one-stop shop for outdoor enthusiasts. The store also stands behind its products with a 100% satisfaction guarantee and sells its own line of award-winning REI brand gear and clothing. As a cooperative, members receive rebates on their purchases, adding value for frequent visitors. Many customers find themselves browsing and leaving with items they didn't initially plan to buy, attracted by the variety and quality. The shopping experience is often described as enjoyable and efficient, with staff going above and beyond—ordering items in stock and ensuring the right fit. Overall, REI is seen as a trusted place for outdoor gear, friendly service, and a passion for outdoor activities.
Stan is the man! He helped us pick out a bike rack for our car today and answered all of our questions and even let us try it on the car to see if it would fit. He’s the definition of excellent customer service. Thanks for your help!
September 2026
They are very quick to help you and get what you need and if they don't have what you want or need they locate it for you at their other locations
September 2026
The most expensive outdoor store ever!!! You really have to shop around to find the deals that they have. Some things are marked up beyond belief. But then some can be very cheap. Well, have to say they do have the best brands. And quality is top notch.
