Total Wireless in Phoenix, AZ offers a reliable and customer-friendly mobile service experience. Customers appreciate the store’s commitment to providing affordable plans, such as budget-friendly Multiline options, where adding a fourth line is free. The company operates on the Verizon network, ensuring good coverage and service quality. Customers can keep their own phones and numbers, with a wide selection of the latest devices and accessories available in-store. The staff at Total Wireless are highly praised for their helpfulness, friendliness, and thorough assistance. Customers often mention specific employees who go above and beyond, helping with phone setup, transferring lines for promotions, and answering questions patiently. Many leave the store feeling satisfied and valued, especially noting that the service is much better than other providers like Boost Mobile and T-Mobile. While some customers mention difficulties with customer service over the phone, they find in-store support to be excellent and convenient. Overall, Total Wireless is seen as a store that provides great deals, attentive service, and a positive shopping experience, making it a popular choice for those seeking quality wireless service and savings.
Breana was awesome. Right when I came in she knew how to help me and how to port in both of my lines for the promo going on this month. I definitely recommend her. Her customer service was amazing and she's a very personable person. 🙂
August 2024
Love this store for sure ! Service is awesome ! you have so many specials from phones to accessories to internet definitely my home location !
