Total Wireless is a business that provides exceptional customer service, according to the reviews. The staff, including Rafael, Liam, and Isidro, are described as amazing, understanding, patient, and efficient in resolving customer concerns. Isidro, the manager, is particularly praised for going above and beyond to ensure a fantastic experience for every customer, providing quality service with a genuine heart. The overall customer experience at Total Wireless is described as nothing short of excellent, with the staff being kind, professional, and helpful in assisting customers with their needs.