The United States Postal Service location at 12208 N 19th Ave is frequently described as the best post office in Phoenix, offering a hometown feel with exceptional and friendly customer service. Many reviews highlight the staff, noting they are amazing and not sterile or cold like at other locations. The passport service receives particular praise for being treated as a service, not a burden, with clerks working diligently to accommodate walk-in customers. This location provides walk-in passport services, though there is a daily cutoff time for these transactions. While most experiences are very positive, with customers expressing love and appreciation for the staff, there can be occasional misunderstandings regarding the walk-in process and availability. Overall, customers report secure, reliable, and affordable service from both the retail office and their mail carrier, with many stating this is their preferred location to use.
I love going there because of the staff special for Robert! He is such a great person, I wish more ppl were like him so friendly and amazing! Thank you Robert!!!
January 2025
Amazing Customer Service especially when it comes to passport services. They treat passport transactions like a service, not like a burden. I hope they never limit the number or transactions per day like most other USPS offices do. Thank you for your hard work!
September 2024
I went in the morning but it was quick and the staff was nice
