The United States Postal Service location at 12208 N 19th Ave is frequently described as the best post office in Phoenix, offering a hometown feel with exceptional and friendly customer service. Many reviews highlight the staff, noting they are amazing and not sterile or cold like at other locations. The passport service receives particular praise for being treated as a service, not a burden, with clerks working diligently to accommodate walk-in customers. This location provides walk-in passport services, though there is a daily cutoff time for these transactions. While most experiences are very positive, with customers expressing love and appreciation for the staff, there can be occasional misunderstandings regarding the walk-in process and availability. Overall, customers report secure, reliable, and affordable service from both the retail office and their mail carrier, with many stating this is their preferred location to use.
I think someone here needs a raise. I have always had a good experience when I visit this location. There is a guy who is always running things smoothly for all costumers. It is always stressful to deal with passport stuff but he made the process easy peasy. I don’t remember his name though. 😭
May 2026
This post office is nearest my home The clerks are always helpful and if they don't know an answer they are willing to find out
May 2026
Thanks to Sharon Young for her help in getting me my package.
