The United States Postal Service location at 12208 N 19th Ave is frequently described as the best post office in Phoenix, offering a hometown feel with exceptional and friendly customer service. Many reviews highlight the staff, noting they are amazing and not sterile or cold like at other locations. The passport service receives particular praise for being treated as a service, not a burden, with clerks working diligently to accommodate walk-in customers. This location provides walk-in passport services, though there is a daily cutoff time for these transactions. While most experiences are very positive, with customers expressing love and appreciation for the staff, there can be occasional misunderstandings regarding the walk-in process and availability. Overall, customers report secure, reliable, and affordable service from both the retail office and their mail carrier, with many stating this is their preferred location to use.
They have excellent customer service and knowledge staff I’ll be getting a P.O. Box here soon
August 2026
Huge shoutout to Mrs Fonseca! She made the passport application process a thousand times easier and faster than I expected. Saved me so much stress. Highly recommended!
July 2026
My experience at the United States postal service was excellent and that money orders are cheaper than anywhere else I've gone to. So I would recommend if you looking for money orders go there. They are cheaper
