Verizon's store in Phoenix offers a range of services for mobile devices, 5G home internet, and business needs. Customers appreciate the helpful and friendly staff, with many reviews highlighting excellent customer service experiences. Staff members like Luis, Leslie, Jayson, Mr. Simon, and Juan receive praise for their professionalism, patience, and genuine care. Customers have left satisfied after receiving assistance with phone purchases, trade-ins, and service setup, often mentioning how staff members made complex processes simple and straightforward. However, there are some concerns about online service and billing issues. Some customers report frustration with dishonest or confusing online sales reps, along with receiving repeated bills for services they never signed up for or do not have. These billing problems have caused annoyance, with one customer requesting to stop receiving emails about a bill for a service they did not subscribe to. Despite these issues, in-store experiences tend to be positive, with customers noting well-organized queues and staff who are friendly, attentive, and willing to educate. While delays may occur during visits, the overall service quality and staff dedication stand out. Customers often leave feeling satisfied with their purchases and confident in the support provided, making this Verizon location a reliable choice for those seeking phones, internet, and related services.
The store was nice and clean. The employees were very courteous and professional although they weren't able to help me.
June 2024
Shout out to Luis for his amazing customer service skills! I left very happy with my new phone. Leslie helped me a bit too and was also amazing :) thanks!
June 2024
Had to return my old phone because I did a upgrade. The rep gave excellent customer service.
