Wells Fargo Bank in Phoenix offers personalized attention and empowering everyday banking with self-service tools. Customers appreciate the excellent customer service, with staff responding in their language and clarifying all information and doubts. However, one teller, Shaqria, is reported to be unpleasant and leaves customers feeling uncomfortable. Overall, the bank provides good services, with one customer describing the experience as a "joy" after returning to the branch that opened their account years ago. Another customer had an amazing experience with a friendly and professional banker named Joe at this location.
Came in to get a signature notarized. Was in line for about 15 minutes, and was finally told that it’s by appointment only or if I wanted to wait it could be up to an hour. Two of the bankers were sitting at their desks the entire time I was in line, and for the few minutes that I sat in the lobby before leaving.... read full comment
April 2026
Poor customer service. The locations itself is horrible with homeless ppl around. Cant even use the atm safely.
February 2025
Armando G. is extremely knowledgeable with excellent customer service skills.👏 He is a true professional, very kind, and always treats customers with respect. 👏
