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“Halie and Shawn are so incredibly helpful, even when they are overwhelmed with customers. Every single time I go in they set aside the tasks they are working on in back to come greet and assist in every way possible!!! Excellent customer service!”
“Ups store was a One-Stop shop for me to do paper shredding, and shipping. Carrie, our customer service representative, was extremely knowledgeable, efficient, and very pleasant to deal with.”
“5 stars for Passport service with Rycci. She was kind, patient, and knowledgeable in helping us square away the requirements to obtain a passport for our newborn. We were nervous at first since we had to bring our two little girls, but Rycci was very accommodating and put us at ease. Passport requirements on the DOS website are confusing, but Rycci guided us expertly throughout each step. We just had to make sure we brought the required documents and application.
As for general mail service, most of the postmasters are kind and knowledgeable. I have two recommendations for this location:
1. Being able to talk to an actual human being when calling rather than go through a layered robot tree and still not get the answer I needed. This is probably a higher corporate policy, but in case if it is not.
2. There should be signs guiding foot traffic:
-sign for picking up mail (that wasn't able to be delivered to
front door due to size, etc)
-sign for general waiting line for postal services
-sign for passport services
* I have been here enough to know how it works, but for anyone new I believe it would be beneficial. I remember I waited for 20 minutes to turn in the pink slip to receive my mail, but then I was redirected to the end lane as I was in the wrong waiting line.”
“I drive from Dewey to do business here. Great customer service. Government employees that are efficient and courteous! Like finding a meadow full of unicorns ?”
“I use a walker! Maile assisted me by carrying in two 20 lb box returns from my care. Maile printed out a label from my phone for one box and scanned the other box from my phone also. All the while she was attending to other customers. She was delightful and friendly and very very efficient at what she does for UPS Store. Don’t lose her!!!”
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
“Shriman and Jim were both extra helpful yesterday. Like pro-actively helpful. I haven't had service like that in ages. I mostly needed advice and answers but they still were happy to help. I was pleasantly surprised.”