Tuft & Needle Mattress Store, located near Old Town Scottsdale, is a highly regarded destination for quality mattresses and exceptional customer service. Currently operating by appointment only, the store offers convenient parking and a welcoming atmosphere for customers. Many reviews highlight the outstanding service provided by the staff, particularly Bryan, who is noted for his attentiveness and genuine care for customers. One customer shared how Bryan went above and beyond during a challenging time after a house fire, ensuring they received the best deal and support. The store's products, including the original and hybrid mattresses, receive high praise for their comfort and quality. Customers appreciate the knowledgeable and professional staff, such as Taylor and Ainsley, who help guide them through the selection process and make purchasing smooth and enjoyable. With over 10 years of positive experiences, many loyal customers enthusiastically recommend Tuft & Needle to friends and family. Overall, the combination of great products and exceptional service has made Tuft & Needle a trusted choice for mattress shoppers in the area.
This was my second time buying Tuft &Needle, which was a no brainer after 5 years of slumber bliss. I went to the store to see the newer versions, which were great but not as firm as I needed. Ainsley was amazingly helpful, informative, patient and just made the whole experience easy and fun. She is awesome. Thank you :)
October 2024
Taylor was so helpful in understanding the choices and stepping us through the whole sale. Thanks to both sales folks.
October 2024
Friendly people working at the store who are not too pushy but really know the products.
