The UPS Store #4950 in Surprise is known for its reliable and friendly service. Located at the northwest corner of Bell Rd and Loop 303, the store offers a variety of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Despite being busy, the staff consistently provides courteous, efficient, and professional customer service. Customers often praise the team for going the extra mile, answering questions, managing special requests, and maintaining a high level of excellence. Employees like Taylor and Eugene stand out for their positive attitude, professionalism, and helpfulness. Taylor, in particular, has received high praise for her outstanding service over many years, even when dealing with difficult customers. Eugene is appreciated for his knowledge, enthusiasm, and ability to make shipping experiences smooth and stress-free. Many customers find the store convenient, especially for processing Amazon returns, which they report as quick and hassle-free, often with same-day notifications and credits. While the location can be busy, customers note that lines are manageable if they arrive early or avoid peak times like lunch and after work hours. The staff is recognized for their efforts to fix any issues promptly and treat customers with kindness and understanding. Overall, the store is highly recommended for its dedication to customer satisfaction and quality service, earning sincere appreciation from loyal clients.
This location is close to my house, everyone is always pleasant. The notary has helped me more than once and sheesh the patience that she has. Great service.
May 2025
UPS's location is extremely convenient, and every staff member I have interacted with has been pleasant.
May 2025
Always excellent service here. It is a very busy location but the wait is never extremely long. I go here for Amazon returns a lot and if there is a long line the self service kiosk is also available. The staff is helpful and competent. Never had a problem.
