Verizon offers mobile, 5G home internet, and business services at its store locations, with options for online orders, in-store pickup, and delivery. Customer experiences with in-store representatives are frequently highlighted. Multiple reviews describe receiving outstanding, amazing, and great service from specific staff members, who are noted for being super patient, pleasant, respectful, and helpful. These representatives successfully assist with transferring data between phones, resolving long-standing account issues, and guiding customers through stressful situations. They are also credited with lowering bills and promptly handling phone orders and shipments. However, experiences with phone-based customer support are reported negatively. Some customers describe repeated, lengthy calls where representatives either provided incorrect information or seemed unavailable and uncaring, particularly to long-term loyal customers. This contrast shows that while in-store service at this Verizon location is highly recommended for its exceptional and personalized help, the phone support experience can be frustrating and ineffective.
Standing ovation for MITCH!!! He us very knowledgeable, takes his time and explains everything down to the tee!!! If you go here, deal with Mitch!!! Great job Mitch!
January 2026
B was very helpful and easygoing made our process easy to understand and was so friendly.
December 2025
I came into the store and was greeted by a manager who directed me to Mitch. Mitch waved me over and was able to help me out extremely quickly. He was professional and courteous. I was out of the door in less than 10 minutes. Thank you Mitch!
