Verizon offers mobile, 5G home internet, and business services at its store locations, with options for online orders, in-store pickup, and delivery. Customer experiences with in-store representatives are frequently highlighted. Multiple reviews describe receiving outstanding, amazing, and great service from specific staff members, who are noted for being super patient, pleasant, respectful, and helpful. These representatives successfully assist with transferring data between phones, resolving long-standing account issues, and guiding customers through stressful situations. They are also credited with lowering bills and promptly handling phone orders and shipments. However, experiences with phone-based customer support are reported negatively. Some customers describe repeated, lengthy calls where representatives either provided incorrect information or seemed unavailable and uncaring, particularly to long-term loyal customers. This contrast shows that while in-store service at this Verizon location is highly recommended for its exceptional and personalized help, the phone support experience can be frustrating and ineffective.
Caesar is the man! He’s got great customer service and is super helpful. He helped me get a new phone and than also helped get my 2nd number set up on eSIM on that same phone. Very happy with my experience. Thanks, Caesar!
August 2026
Jacob did a very good job enlightening me about lot of things on my cell phone. He was very patient with me. I am pleased that he waited on me.
August 2026
Had great service from Jacob today at the Surprise store.
