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December 2023 by A P
Terrible location. The manager Ernesto has very bad and unprofessional customer etiquette. I was having an issue with my account and he avoided me multiple times. I called the store multiple times and asked for Ernesto to call me back since he is the only manager and never I received a call back to help with the problem on my account. Ended up calling 611 which they were more than happy to help.Do not go to this location save yourself time. This was a 5 month ongoing issue for me and all because the manager Ernesto did not want to take responsibility and help with an issue on my account he created in the first place.They will sugarcoat everything for you to either upgrade or buy just so they can get their commission.
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December 2023 by Shrey Arora
We went to this particular store for business plan so they told us about the plan and we ordered 3 phone. After that we wait for almost 2 months but still phone not shipped which could be ok but the thing is we got increased bill every time comparatively they guys told us about business plan of 4-5 lines. They added lot of additional services without our consent.Whenever we go back to this store for this issue or any issue they guys clearly denied to help as said we don’t know and we cannot do anything call to 611.I never recommend to anyone to go there. Worst ever service
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November 2023 by Amanda Cardona
Biggest regret was getting a phone with this company. I returned the phone after a few days because of the horrible service and I still got charged the monthly bill of 147 dollars they wouldn't give the money back and now I'm being charged again for the bill. They are so unprofessional they had actually told me to go through my bank to get the money back. I'm still dealing with them weeks later extremely frustrating.
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November 2023 by Abhinav Valmeti
Jason was super helpful, came in at closing time and still helped with my issues.
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November 2023 by Ramzi Ben
My friend returned a phone because sucks signal and a month after they still charging her even if she canceled. They steal people money and disrespect them.
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October 2023 by H. Swann
Fast talking sales guys that will say whatever it takes to make the sale and add additional stuff to your order. Nothing turned out to be as simple or inexpensive as he explained it.
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September 2023 by Rachel
BIGGEST SCAMMERS EVER WOWWWW just go to the one at tempe market place went here to see what was wrong with my sim they didnt even look at my phone they just tried to upsell me not only that but i saw the manger bold face lie to an older man about how cannot add to prepaid plans when a simple google search an tell you that i look like they only care about selling you a new phone an if you didnt want that then they would just tell you they could not do anything for you dont waste your tike here
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September 2023 by Pete H
Very happy with the new staff at this location. The new manager Ernesto was very helpful and resolved all the issues in my account. Ernesto was very professional and his customer service was 10/10, very friendly!!Last manager Hasan was terrible with his customer service he switched locations and and left me hanging with all the problems on my account, promising he would resolve them and call me back but never did. I would call the store and ask for him and he would never pick up. He purposely avoided me to not deal with the problem. He offered fake promotions and overcharged my account. I do not recommend going to him. I believe he is at the Val Vista location now.Thankfully they relocated Hasan and Ernesto was there to help me with all this! I recommend coming here to the Broadway location their staff is awesome!!Thank you Ernesto for your patience!
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August 2023 by Aarnav Brahmbhatt
This is going to be the location I always use from now for any service or purchases. They make you feel like family here and not just try to finish up and get you out. Especially Nick, he is the main reason I will be coming here even if I move! 10/10 service, 10/10 professionalism, and 100/10 friendliness.
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August 2023 by Chance Redburn
Jen was very helpful I had a lot of questions regarding the phone I wanted to purchase and she was very patient with me.
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July 2023 by Alucard Hellsing
Nick Vega was our associate, super helpful and very pleasant to chat too.
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June 2023 by cassidy towner
I've called this location twice and gotten Hassan, He has been AMAZING. He has helped me with far more than i originally called for which is great because i usually have no idea what's going on with my phone.
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April 2023 by Andrew Floyd
That Christian is a fantastic employee. Very friendly and very professional. I came in to buy a new phone and switch carriers and he had answers to most of my questions before we even got started with the process. Definitely felt like I was taken care of and got the most out of my time there. Promote that man immediately
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March 2023 by Madeleine T.
I needed my phone case replaced. I waited in the store for 45 min while no one was looking at me or acknowledging my presence before I asked for an estimate of how much longer. And then the employee I asked was looking at me like I was psychotic for asking how much longer and he let me know he couldn't give me an estimate. It's a waste of my time to keep me there without letting me know if I would even get helped. I've never had a bad experience with employees or a store but these people were rude and slow. Don't go here
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March 2023 by Joseph Li
Christian from this store was very helpful and knowledgeable. He was able to help me connect my iPad to my account.