JCPenney is a well-known retailer offering a wide selection of apparel and home furnishings. The store is recognized for its nice selections of big and tall men's clothing, including Shaq's clothing line. However, some customers feel that the shoe selection, especially in larger sizes, is lacking, and there are limited options for plus-size women's clothing. The men's jewelry line has received praise for its stunning and classy designs, making it a popular choice for gifts. While many shoppers enjoy the friendly vibe of the store, navigating it can be challenging due to limited staff availability. Customers have noted that it can be difficult to find assistance, and having name tags for employees could improve the shopping experience. Despite these challenges, shoppers appreciate the variety of items available and have reported positive experiences with holiday photography services offered by JCPenney, highlighting the kind and patient photographers. Overall, JCPenney provides a decent shopping experience with room for improvement in customer service and product variety.
Came in looking for a new outfit for my son and left with more than I expected. They have a great selection of clothes for the whole family!
July 2026
I was on a shopping mission for a few things to take on my trip the next day. That's often a fail however I was able to get some of the items of I looked at online. All of the staff at the Tempe Marketplace JCP were helpful and pleasant. The store was organized and tidy.
July 2026
Great customer service and a nice ambiance. The store is relativley clean as well as the restrooms.
