Cricket Wireless Authorized Retailer offers cell phone plans with unlimited talk, text, and data and no annual contract. Reviews highlight that customer service experiences vary significantly by location and representative. Some customers report very good, helpful, patient, and knowledgeable service, describing it as sensational and the best. Specific staff are commended for being kind, respectful, detailed, and thorough, with the ability to multi-task expertly while remaining patient. These representatives provide answers, demonstrations, and solutions, with customers traveling specifically for this service and strongly recommending them. However, other feedback warns to avoid one particular location, describing an experience where a customer was pushed out and the store locked up, with unhelpful salespeople who could not provide answers. This contrasts sharply with the exceptional service noted at other stores, where staff are praised for their brilliant professionalism and going above and beyond.
Excellent customer service I went for an upgrade and Iam very happy with my new Samsung
December 2025
Kathy was huge help getting all my deductions in order and the customer service was legendary
December 2025
Thank you to Moncerrath! She provided great customer service and set me up with a new plan and phone. I got my phone for over half off ($75 including activation fee versus $170 cricket sticker price or $200 on Amazon). I love the phone and was relieved to be able to get one at a discount.