Cricket Wireless Authorized Retailer provides a generally positive experience for customers seeking assistance with devices and services. The store is clean and welcoming, with a team of polite and helpful associates. Customers have praised staff members like Fabian, who handled a difficult situation with professionalism, and Bri, the store manager, who quickly resolved device and SIM card issues. Norma has been highlighted for her exceptional service, going above and beyond to help customers with phone purchases and transfers. Sergio also received recognition for his outstanding customer service, with many believing he has the potential for a managerial role. However, some customers have expressed frustration regarding pricing for existing customers, feeling that loyalty is undervalued compared to new customers. While the store offers discounts, there is a perception that long-time customers do not receive the same benefits as newcomers. Overall, the staff's dedication to customer satisfaction and their ability to navigate complex issues has earned Cricket Wireless Authorized Retailer a solid reputation among its clientele.
We came in today and Norma is the sales Rep that helped us out. Her service was Amazing and she went above and beyond to help us out! We thank you Norma for making it possible to help us get the phones and service we needed!! Thank you again and Happy Holidays Norma!!
December 2024
Excellent work by the Cricket team, they sold me an iPhone 15 pro Max and gave me discounts to take the accessories! Thank you Robert who told me he was the Cluster manager
November 2024
Norma was wonderfully helpful. We had problems transferring our I phone that got wet & switched to another I phone. She helped with it all including I cloud. Thank you
