Cricket Wireless Authorized Retailer at the Grant and Alvernon location is highly praised for its excellent customer service. Customers consistently highlight the helpfulness and kindness of the staff, especially mentioning employees like Freddy, Alexandra, Bri, and Aldo. Freddy is recognized for going above and beyond to find solutions, showing genuine care for customer satisfaction. Bri and Aldo demonstrated exceptional service by helping customers get new phones at good prices and even going out of their way to fetch a phone from another store when needed. Alexandra received special mention for her patience and willingness to assist with technical issues, taking extra time to help program contacts and explain details, making customers feel valued. The team’s dedication leaves customers feeling appreciated and confident in their service. Despite occasional issues like billing problems, customers appreciate the friendly and knowledgeable staff who make the experience positive. Many express loyalty to this store, recommending it to friends for its great deals and reliable support. Overall, the business is known for its caring staff, personalized assistance, and a welcoming environment that prioritizes customer satisfaction.
Freddy is the man! We came in with an issue, and he went above and beyond to help us find a solution. Excellent customer service, and you can tell he really values your time, money, and satisfaction. If you go to this location, ask for Freddy!
June 2025
Freddy's my guy!! ALWAYS gets me out of a situation on my phone even when it's mostly MY fault.
November 2024
Great customer service never have to wait shots out to Freddy's