Metro by T-Mobile at 1845 S Craycroft Rd offers great prepaid plans and a selection of 5G phones from Apple, Samsung, and OnePlus. The staff is friendly and helpful, often going out of their way to assist customers with various issues, including setting up new phones and fixing problems. Customers appreciate the attentive service from employees who are described as cool and appreciative, making the store a reliable place for assistance. The location is recommended for those on the Eastside, especially as other nearby stores may not provide the same level of help or may be unavailable for certain services like cash payments. While in-store service is helpful, some customers find the customer service over the phone to be better, especially for discounts and billing questions, as store employees may have limited authority. Overall, the store provides a positive experience for those seeking prepaid plans, new phones, and friendly support.
He was very helpful involving change of responsibility where I took over my own phone from a group plan compared to another MetroPC I went to. He was very helpful. He got me through where I needed through and he showed me the steps I needed to do. The store was very helpful
January 2026
Service was great but not happy with phone and been a customer for years and was told I'm not eligible to upgrade my phone, but new people get it for free... Pretty crappy way to take care of a loyal customer
December 2024
Very excellent 👏 service from 1 of your male associates and can't remember his name it was at night when worked.
