Metro by T-Mobile receives consistent praise for exceptional customer service. Multiple reviews highlight a staff that is helpful, respectful, patient, and attentive. Teams, including one noted as Ray, Mike, and Dalton, spend quality time with customers to resolve complicated situations and set up new accounts and phones correctly. The manager and employees are described as very helpful, very respectful, and resourceful, often going out of their way for customers. Specific employees like Anthony, Phil, and Crystal are commended for being friendly and providing grade A service. Staff members troubleshoot problems, make phone calls on a customer's behalf, and even use personal cell phones to assist, demonstrating they will go out of their way to get things done. Reviews note that great, motivated employees with this level of dedication make customers feel appreciated and want to stay with the service. The store is highly recommended for its exceptionally helpful and multitasking team that represents the company very well.
Ray walked me step by step on doing my first plan and showed me what would be easier I 100% recommend him
May 2024
Justin is a good manager very helpful and very respectful and his sidekick Dalton is very respectful and also very helpful I came in with a horrible experience at another store and I left their store very happy with a great phone thank you guys for the help
May 2024
Good service!!! Justin, Anthony and Dalton are very helpful.