Nike Factory Store - Marana is currently temporarily closed. Customers have experienced mixed feelings during their visits. The store offers a nice selection of shoes, and staff members like Bailley and Luke have been praised for their helpfulness and knowledge. Bailley helped a customer find the specific items they were looking for and made the shopping experience enjoyable, which left a strong, positive impression. Similarly, Luke provided excellent customer service by greeting a shopper, assisting with product searches, and going the extra mile to find shoes in the right size, earning high praise. However, not all experiences have been positive. Some customers noted that staff on the sales floor can be unhelpful or seem bothered, especially when busy or when language barriers exist. One visitor mentioned that the atmosphere felt different at times, with staff not always being welcoming or attentive, which was disappointing. Additionally, a customer expressed frustration over the lack of football cleats and language assistance, feeling embarrassed by the store’s response to their family from Spain. Overall, the store has potential with its good selection and helpful employees like Bailley and Luke, but inconsistent customer service and staff attitudes have affected some visitors' experiences. The store’s reputation depends heavily on the quality of service provided during each visit.
The staff is there to point you in the direction of a new account sign up to save 15% off your first time? Thanks. Got shoes and a zippered hoodie here. Nice store. Great sneaker selection and apparel. Pretty decent prices for Nike. I liked my blue shoes.
June 2025
I never shop in person at any stores because of rude service but Bailley changed everything for me! She was so helpful and knowledgeable about products, she made me super comfortable and personality was amazing, this will be my store forever! This experience was life changing!
May 2025
Had looked in several nike stores for months for a certain item in black and the girl in this store really looked after me and found what I was looking for. She actually had 2 of them so I bought both. Great service.
