Nike Factory Store - Marana is currently temporarily closed. Customers have experienced mixed feelings during their visits. The store offers a nice selection of shoes, and staff members like Bailley and Luke have been praised for their helpfulness and knowledge. Bailley helped a customer find the specific items they were looking for and made the shopping experience enjoyable, which left a strong, positive impression. Similarly, Luke provided excellent customer service by greeting a shopper, assisting with product searches, and going the extra mile to find shoes in the right size, earning high praise. However, not all experiences have been positive. Some customers noted that staff on the sales floor can be unhelpful or seem bothered, especially when busy or when language barriers exist. One visitor mentioned that the atmosphere felt different at times, with staff not always being welcoming or attentive, which was disappointing. Additionally, a customer expressed frustration over the lack of football cleats and language assistance, feeling embarrassed by the store’s response to their family from Spain. Overall, the store has potential with its good selection and helpful employees like Bailley and Luke, but inconsistent customer service and staff attitudes have affected some visitors' experiences. The store’s reputation depends heavily on the quality of service provided during each visit.
Very surprised when I actually went there and went inside all the info online and what Ive heard people say was that it was expensive but when I walked in it was just like back east outlet stores expensive kicks at discount price I was very pleased with this placed
June 2026
Always good. Crowd was super light on a Tuesday afternoon.
May 2026
Sadly couldn't get the Nike Koko sandals, I will order online 😃
