U-Haul Moving & Storage of Harlan Heights provides truck rentals, trailers, and self-storage with professional and courteous staff. Reviews describe the location as well-run with amazing, kind, polite, competent, and incredibly nice employees. Customers report the equipment is generally in good shape, with trucks that are clean, new, and run great. The staff provides detailed explanations and good service. Many have used this location for years without a problem, calling it the best U-Haul experience. However, the U-Haul online app is frequently criticized as clumsy and inefficient. It does not communicate well with locations, causing frustrating repetition and wasted time during reservations. Despite this issue with the app, the location itself receives strong recommendations.
Maybe have a bell at the service desk for when the staff is away from the desk? Daniel gave me great service. I'll be back and hope he's still there when I do go back.
December 2025
Customer service was excellent. Daniel helped me. He was so positive, friendly, knowledgeable, and went out of his way to make me feel valued. He was a huge help for me that morning. Thank you.
October 2025
Dirty windshield. Overall was okay. I'm not impressed considering from back in the day. Let's get it straight U-HAUL.
