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“I had horrible experience at the boost next to On Fourth and came to this location just for advice on how to fix my issue since the employee at the other location was refusing to help and customer service was telling me I had to get it fixed in store. Dafne was working and she was amazing! She apologized for how I was treated by the other location and tried so hard to fix my problem, even though she nor this store were the ones who messed up. She even called her manager at home to help and he was extremely helpful as well, even though it was his day off. She actually got half the problem fixed and the other half has been escalated through customer service and I expect to be resolved soon. I will continue to come to this location for anything I may need in the future.”
“March 24, 2026 at around noon, I came in and exploded at the poor woman behind the counter because I had been on hold with cricket for an hour and they just kept making me repeat myself even though they KNEW I was bleeding from oral surgery! This woman behind the counter deserves a medal 🏅 she was able to reactivate my phone without charging me in ten minutes and sent me on my way. I’m in too much pain to talk, but I hope she knows how grateful I am for her humanity and kindness. I’m so sorry I was raging and in pain, you don’t deserve that.”
“Breanna was professional, helpful, and highly knowledgeable about the devices. I truly appreciated her calm demeanor and the excellent customer service she provided throughout my experience.”
“I was helped by Victoria in the foothills store! She had great customer service and was able to fix my phone issues under 7 minutes!!!
Great job and Lord bless you! Ps I’ve been here before and there was rude employees”
“Excellent service. Did not qualify for upgrade but they advised me to get my phone at Walmart and just bring it back to them to get it activated and it worked out really good. Thank you man your awesome ?. Highly recommend this place”
“Been having a hard time budgeting my money so I went to cricket on 32nd, and they were able to find so many ways for me to save money!? the lady who helped me, I think? her name was Brittney. I hope I got it right??”
“This girl. Alexandra was an excellent representative with clients and for me she was the best help. I consider her to be a good employee and should have a good raise.”
“Bought myself a brand new phone for an upgrade and because I have being with this company for long enough they gave me a tablet at no extra cost with 2 months of free service! Definitely coming back in the future to this location to keep upgrading”
“I did not appreciate the two girls behind the counter having a full conversation in Spanish the whole time they were assisting me. Another English-speaking customer came in to pay her bill and the girl greeted her in English and went right back to her conversation in Spanish. I dod not feel like I was in a Metro store but rather a nail salon. I will not go back to this store.”
“This is the ONLY ATT Store anyone should go to!
The guy in there has always been friendly and very helpful! The other 2 stores in Yuma are RUDE and will NOT help you.Go Here!
Do not go to the ATT in the foothills!
Jesse and Cesar are EXTREMELY RUDE !
They didn’t know I speak Spanish and were talking trash to each other about me !
Lazy and RUDE! They even called Ricardo the manager on the phone and HE WAS RUDE!
It doesn’t take much to just be friendly and provide customer service . But you will NEVER FIND THAT WATT in the foothills OR at the Palms! Antonio at this store will help you !
I’m SICK OF ATT!”
“Went to the store on 4th Ave yesterday, the young girl named Samantha was the associate that helped me with the purchase replacement of my phone, she was very helpful, friendly and knowledgeable, definitely an asset to the company, it's rare to see such great customer service from young employees anywhere.”
“A month ago I went in and Karla was not helpful trying to help get us on. Went again this week and Johnathen was who we needed! He went above and beyond to make sure we got the plan that suited our budget. Thanks Johnathen for your assistance and professionalism. Super helpful and will recommend him to others in the future!”
“I needed information on travel options and the gentleman properly directed me to 611 customer service. While there he put a liquid coating on my screen to protect it. Very pleasant and professional.”
“I visited this store because it is closer to me. The customer service was excellent, professional, courteous, and knowledgeable! Yes, I would recommend this store to family and friends. Thank you for your services.”
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“Jose really helped me out getting my new phone set up.
I live in CA so all the help and direction was over the phone.
I purchased a new iPhone and he even sent me a case, lens protectors and screen cover. He installed the screen and lens protectors too before he shipped the phone out.
Pretty quick set up and new phone activation.
I highly recommend Jose at this Verizon location!! Thanks again 🙏”