Verizon Business Services offers a range of customer experiences. Some customers found the staff courteous and knowledgeable, especially at larger locations where no appointment is needed, and employees are helpful and friendly. However, others faced challenges, such as a confusing transfer process that lacked technical knowledge and resulted in a poor experience. One customer appreciated the compassionate and helpful service when dealing with a sensitive issue. Additionally, nationwide system outages can prevent assistance, as seen when a service network was down, causing delays. Overall, the store can be a good option for in-person support, but customers should be prepared for possible waits and technical limitations.
Service is great in store corporate is really helpful
April 2024
Paid 30 bucks to get everything transferred, guy helping us sent us out with the phone updating no wifi nothing transferred had to call customer service to get something's transferred it was not a good experience. Also guy working with us said he wasn't very technical aware
September 2023
I chose this location because I'm not sure exactly where the customer was located. I called to inform Verizon that my brother had passed away. I wanted to end his service. They were extremely helpful and compassionate. I spoke with Erica and she was beyond amazing!
