Simmons Bank is known for its friendly and helpful staff, creating a welcoming environment for customers. Many customers appreciate the excellent service they receive, with staff members like Tammy being especially helpful and making clients feel like family. Longtime customers mention that the branch staff greets them by their first name every time they visit, reflecting the personal attention given. One notable story highlights the kindness of the branch manager, who went above and beyond to assist a customer in need. When the customer was having difficulty obtaining a pre-authorization for a medical device, the manager offered support and generosity after her father's passing, giving the customer a hospital bed and mattresses from her late father's belongings. While some customers find it frustrating to get through on the phone due to busy lines, this seems to be a common issue across many banks. Overall, Simmons Bank is praised for its caring staff, helpfulness, and community-oriented approach, making it a trusted choice for banking needs.
Love the people and excellent service, the only thing I can say negative is its sometimes a little frustrating getting through on a phone call, but I think that may be a common problem at most banks because their busy.
August 2024
Tammy is awesome and was most helpful with our banking issues. Made us feel like family. Everyone is very friendly and helpful as well.
January 2023
They are always friendly and helpful and they know me by name!!!❤?
