Verizon offers mobile, 5G home internet, and business services at stores like its Hot Springs location. Customers can schedule appointments, place online orders for in-store pickup, or use delivery options. Experiences with customer service vary significantly. Some reviews report major frustrations, describing hours spent to resolve issues and dissatisfaction with billing problems. Other customers report excellent service from specific, highly praised employees who are helpful, handle multiple needs with a great attitude, and ensure everything is perfect. The corporate store is noted by some for having service and customer care that is a cut above privately owned locations. However, other feedback indicates deep disappointment, with reports that the store refuses to help with certain phone services, refers customers elsewhere, and creates a sense that management does not trust its employees with client devices, leading to anger and frustration.
Star at Verizon got me back up and running with a new iPhone after losing my old iPhone! Thanks a million !!
February 2026
Ethan saved me! I would have definitely changed carriers! So say thank you to Ethan he is awesome at his profession!!! 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
February 2026
I went in this morning needing help with setting up a new phone. Brina and Star were amazing. I was surprised to be the only customer in the store, but it was early. Star made sure everything was working and answered all my questions before I left. Very pleasant experience.
