Verizon offers mobile, 5G home internet, and business services at stores like its Hot Springs location. Customers can schedule appointments, place online orders for in-store pickup, or use delivery options. Experiences with customer service vary significantly. Some reviews report major frustrations, describing hours spent to resolve issues and dissatisfaction with billing problems. Other customers report excellent service from specific, highly praised employees who are helpful, handle multiple needs with a great attitude, and ensure everything is perfect. The corporate store is noted by some for having service and customer care that is a cut above privately owned locations. However, other feedback indicates deep disappointment, with reports that the store refuses to help with certain phone services, refers customers elsewhere, and creates a sense that management does not trust its employees with client devices, leading to anger and frustration.
Star is a star! She is awesome! I was very frustrated, but she was so patient and sweet! Thank you Star you’re great!
July 2026
Our rep was Obie Staggs and he was super professional and met our every need! He was highly knowledgeable on all the details and after being a Verizon customer for over 20+ years, it was the best customer service experience to date.
June 2026
They helped so much much I was so lost without them. Truly stellar staff wouldn’t go anywhere else for my tech concerns.
