PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers can shop online and pick up their orders at local stores within two hours. Many locations provide dog training, pet grooming, pet boarding, and adoption services. While experiences vary, some reviews highlight a mix of customer service. Certain employees seem less enthusiastic, with some customers feeling that staff were unhelpful or unfriendly. However, other reviews praise the staff's politeness and knowledge, noting that helpful employees are available to assist customers effectively. The stores are described as large, clean, and well-organized, making it easy for shoppers to find what they need. Many customers appreciate the curbside pickup service, especially at the Little Rock location, where the team is recognized for their quick order preparation and friendly service. Overall, PetSmart remains a popular choice for pet owners seeking a wide selection and convenient services.
I've started taking my pup in the store to help her get used to people again. And I love that the isles are big enough for her not to feel crowded by other customers. The cashier was very kind, offered my sweet pup a treat. The attached hospital staff was also supremely helpful setting up an appt for my pupper.
July 2026
took my dog here for a grooming and they did a pretty good job. he came back looking clean and they even trimmed his nails without me asking. only thing is they took a bit longer than they said they would, about 30 minutes extra. it wasnt a huge deal but i had to wait around. still, the staff was nice and i’d go again.
May 2026
Big shout out to Billy, the sweetheart at checkout today and the last time I came in! He’s always kind and personable. It’s those little interactions that can really change the whole vibe of your day. Thanks Billy! See you next time! :-)
