-
January 2024 by André Paixão
Paid over $900 to instal a toll hitch. When picking up the car I noticed a scratch on the rear bumper which was obviously new. When I notified the attendant all she said was that I would need to call their 0800 number to file a claim. No one took responsibility or apologized for the damage. Complete lack of professionalism.
-
January 2024 by André P.
Paid over $900 to instal a toll hitch. When picking up the car I noticed a scratch on the rear bumper which was obviously new. When I notified the attendant all she said was that I would need to call their 0800 number to file a claim. No one took responsibility or apologized for the damage. Complete lack of professionalism.
-
December 2023 by ian love
Too bad I can't give them zero stars. Had an appointment to have a brake control and wiring installed on my truck. I showed up that morning and was told the installer was out and wouldn't be back for a while. "Sorry, you can call out other store and see if they can squeeze you in". Called uhaul and was told it can't be done until January. Never got a phone call or email to let me know. Thanks for nothing!
-
December 2023 by K.D
*Please Read Informing Review*WOULD NOT RECOMMEND WHATSOEVER, Chris should be fired for the unprofessionalism, lack of communication, and lack of problem solving skills. Paid for the $15 coverage was charged $30 not what I paid for and was not informed why I my coverage was changed. Returned the equipment a day before and was charged as if having the equipment overnight. Returned the equipment's gas exactly how it was and was charged 7 dollars for what I was told was not the gas when it was picked up though I showed Chris my pictures verifying the exact gas amount. Please stay away from this U-Haul location, you will not have a good experience and you will be overcharged at no exceptions.
-
November 2023 by jackie navielle
The epitome of ghetto. They didn’t have the vehicle we requested after we confirmed twice beforehand and instead substituted their most expensive one, claiming there were no others available (which, fine, maybe they were reserved and the people didn’t pick them up while we were there but the lot was full before and after our experience) Also, they charged us twice for the rental and charged us for losing the key after we left it in the truck since we couldn’t access the drop box. No one was there to receive the truck even though their hours stated they were open and they tacked on extra fees like insurance even though we both have full coverage policies.
-
September 2023 by Charles Stahr
They have a large selection of trucks and trailers. I highly recommend using the online order and check in. It’s very easy and efficient. It’s much quicker. Not the most polite workers inside but that’s the way things are in our world it seems sometimes.
-
September 2023 by Hank Rethlake
This place is phenomenal. Just as a walk-in who had to suddenly store our camper at the last minute they went out of their way to help us. Stephen and all are great!!
-
September 2023 by Madeline Kop
Rented a van that had 1/8th tank of gas and they wouldn't fill it or give me another van. Super unhelpful. I expected to have to put gas in after I drove and knew how much gas I had used, not to have to guess before I even started my trip.
-
July 2023 by Krystal White
The guy w the bald head n long beard is mean as hell and rude n said I smelled like marijuana when he looked like he had just got done smoking it himself I’ll never do business it send business there ever again it f u have people like that working there
-
July 2023 by Leticia Miller
This location is very lazy & the managers is racist. Also if your have license in another state they won’t let you rent a uhaul & want you to bring a paper copy of mail . If I could give it 0 stars I would
-
July 2023 by Denise F.
Stay away from this location! The manager is not professional. First, He does not honor the pricing that is quoted to you by U-haul's customer service. Second, he doesn't know how to speak to customers. We have rented 2 storage units and four trailers from U-haul and we have not had any issues until we encountered this manager. It just takes one employee to spoil the business.
-
July 2023 by Steven V.
Unfortunately the review needs to go to this location even though this review is for U-Haul in general.Reserved a 26' truck 2 months ago and the day before they said they did not have it and the closest one was 90 miles away.Went with Penske who came through for us in 2 hours...More expensive, but how do you compare a company with no trucks to a company that follows through on trucks. While moving, passed another UHaul place in Little Rock and there were a dozen 26' trucks in there.Didn't want my business, I guess.I would suggest you stay way from U- Haul or should I say U-Can't-Haul... because we don't got no truck for you!
-
July 2023 by DeAngela Jones
The general manager and his wife were very rude! They never informed me that someone was taking my lock off of my storage! Then when I tried to see why that’s when they told me they rented out the wrong storage! I had to contact the cops to get into my storage! DO NOT I repeat DO NOT go to this place at all!
-
June 2023 by CB P
I would not recommend this location at all. I’m seeing ALL the negative reviews earlier I can’t imagine why corporate allows customers to be treated the way they are. The manager Chris was rude and condescending to me today regarding the re-rental of the same van. Attitudes flow from the top down and this location’s employees behind the counter reflect that as well.
-
June 2023 by Jaylene DeJesus
If I could 0stars I definitely would.The manager Chris York was extremely rude to me. I've Nevee had a problem until now. I was over charged by a day. My contract says renting by 630 and it was brought back about 515. Place was closed. Why still get charged a whole day even when I brought it back before the return time.I called customer service and they explained some things to me. When I told Chris about that he said he doesn't care what they said. Extremely Rude
