RONA Burnaby is a hardware store in a convenient location. The store offers a good selection of parts and tools, often with better prices than competitors. However, the store has been described as not having a ton of stuff and often being quite disorganized. Customer experiences with staff vary significantly. Some employees are noted as incredibly polite, helpful, professional, highly knowledgeable, patient, and personable, going out of their way to provide excellent service and make the experience enjoyable. Conversely, other customers report disappointing experiences with a lack of customer service and inattentive attitude from some staff, including being ignored or met with brusque responses even when the store is not busy. This has led to feedback about issues with staff training. Furthermore, there are reports of management being unresponsive, with phone calls not being answered. Overall, while many customers receive first-rate assistance and feel well cared for, the consistency of service and store organization can be problematic.
One cashier was very rude and impatient to process the transaction with multiple promo codes. Kicked me around to different counters. Waste of time shopping there.
August 2026
Shout out to Barbara, who helped me find the Orchid potting mix I was looking for. The shelf was empty and she was able to find the stock that was stored in another area. She was friendly and delivered the customer service that is missing in many stores these days. Thank you Barbara, I appreciate you.
January 2026
Great experience at RONA Burnaby. The store is well organized, well stocked, and easy to find what you need. Staff were friendly, knowledgeable, and very helpful. Good quality products and fair prices. I would definitely recommend this location.
