New Balance Langley is highly praised for its friendly and knowledgeable staff. Customers have had great experiences with team members like Joshua, Nikita, Alia, and Arjun, who are described as patient, helpful, and caring. The staff take the time to understand customers' needs, providing personalized recommendations for shoes and ensuring a good fit. The store is known for excellent customer service, with some customers mentioning that employees go above and beyond, such as extending holds on orders or helping find the right shoes efficiently. The atmosphere is welcoming, and staff are described as sweet and accommodating, making multiple visits comfortable. Customers appreciate the professional and thoughtful approach, which makes them feel valued. Overall, New Balance Langley is seen as a place where customers receive attentive service, quality products, and a positive shopping experience.
Very knowledgeable and helpful staff. Curtis was patient and extremely helpful. Thank you Curtis!
June 2026
Staff was very helpful and patient, waited till I went through all the shoes I wanted to try and made my purchase
May 2026
We had the most wonderful experience today dealing Janine. She greeted us soon entering , measured my feet and gave a dive about what shoe would work best for me. She was so helpful so kind so educated . Never ever experienced service like this ever !!! Thanks again Janine you rock 😍🤩
