New Balance Langley is highly praised for its friendly and knowledgeable staff. Customers have had great experiences with team members like Joshua, Nikita, Alia, and Arjun, who are described as patient, helpful, and caring. The staff take the time to understand customers' needs, providing personalized recommendations for shoes and ensuring a good fit. The store is known for excellent customer service, with some customers mentioning that employees go above and beyond, such as extending holds on orders or helping find the right shoes efficiently. The atmosphere is welcoming, and staff are described as sweet and accommodating, making multiple visits comfortable. Customers appreciate the professional and thoughtful approach, which makes them feel valued. Overall, New Balance Langley is seen as a place where customers receive attentive service, quality products, and a positive shopping experience.
I really like the staff here. I have dealt with 2 different ones and both times they were friendly and super helpful. They actually go check for sizes and don't take 20 mins like at Sport Check.
August 2026
One of the employees (I wish that I could remember her name) took her time and a lot of thought to find me the perfect fitting runner for my situation. An Arizona brace on my right foot and ankle and an orthotic on my left foot. She did what 2 other stores were unable to match. Guess where I'll be purchasing my next set?
July 2026
My husband was looking for a specific kind of sneaker and we received excellent service from Hailey!! 10/10 experience!
