Frontrunners is a welcoming and helpful business known for its friendly and knowledgeable staff. Customers appreciate the attentive service, with staff taking the time to find shoes that suit individual needs, whether for work, recreation, or injury recovery. The team is patient, kind, and dedicated to providing a human and personalized shopping experience. Many customers have been returning for years, citing the excellent advice and service from staff members who truly care about their customers’ satisfaction. The store offers a cute selection of running clothes and a variety of shoes, including popular brands like New Balance. Customers also highlight the great online service, with quick delivery and thoughtful notes. Overall, Frontrunners in Nanaimo is highly recommended for anyone seeking quality shoes and exceptional customer care in a low-pressure environment. The staff’s expertise and genuine helpfulness make it a favorite spot for repeat shoppers and new visitors alike.
The team at Front Runners is so welcoming and helpful every time I visit! They go out of their way to make sure you find what you need, and they have the cutest selection of running clothes. Highly recommend stopping in!
January 2026
Always incredible customer service, the knowledge each staff has could fill a library. They take the time to go through each shoe and find out which one suits you, mind body and soul. Very patient and kind and understanding, it’s a very human experience.
January 2026
Wonderful service from Stefan and the associates here! I ordered a lovely pair of New Balance 327’s online on Friday and received them up island on Tuesday, with a thoughtful note tucked into the box. Great service on the phone while finding what I needed. Thank you folks!!
