“New Balance takes the time to fully assess your feet & then to select the right type of shoe that matches your feet. I value that service and am grateful that they care. There was a mix-up with my receipt in that they gave me someone else’s, but a quick phone call and an email rectified that. Great store that I will use for years to come.”
“Great store, great customer service.Everytime I go into VPO Nanaimo, I am greeted by the friendliest staff. They are very knowledgeable and can always help me find exactly what I am needing. I will always try to find what I am looking for here before going anywhere else!!”
“Great service the cashier pointed me away from the fancier more expensive pants to more durable. Honesty in retail seems harder and harder to come by really appreciate it!”
“I had a delightful shopping experience. The online store's navigation is user-friendly, and I located the rainbow shoes in size 10.5 for my daughter. When I inquired about shipping time, the customer service was excellent. Surprisingly, I received the parcel earlier than anticipated. A special thanks for the sweet card!”
“I came here two days ago to get shoes for a job interview, and was helped by a fantastic employee named Angelo. From the moment I walked in, I was greeted with a smile, and offered help. He helped me find the right sizing, and we found the right pair. He even helped me with installing the comfort pads! I walked out the store with adorable shoes and a smile on my face, ready for the interview.Great prices, selection, and customer service. He needs to be recognized for his exemplary customer care and friendliness! Thank you, Angelo!”
“This is for their online store... I had a great experience with them! There was a mistake made with my order, but they set it right quickly and cheerfully. Recommended!”
“I stopped here a while ago on doctor's recommendation, I can't believe how much it helped. Now I'm getting another set made up because I got a new pair of specialized boots for work.”
“staff handled a busy store really well. thank you to Russell, Kyle, and Alicia for helping us out today & giving us great quality service even with a packed store & long line up. super appreciated!”
12:00 PM - 12:15 PM
7146 Vipond Rd, Nanaimo“Great selection of pre-loved women's clothing. A must see for you and your friends. Stop by to see Shirley today. My Little Dress Shop is highly recommended.”
“I was helped immediately by a salesman when I entered the store. He found my size and when I tried on the first Ladies Asher Platform Slip On Sneaker, it was as if it was made for my foot. I tried on the other one and it, too, fit my foot and was so comfortable. I wanted to try on a pair in a different colour and when I did, they felt like I was stepping into a pair of comfortable slippers or sneakers I had worn for a long time. I purchased them right away and was in and out of the store in 10 minutes. The female cashier was lovely at check-out. Thank you, SoftMoc, for making this experience of sneaker shopping so enjoyable for me.”
10AM - 5PM
3200 Island Hwy N, Nanaimo“Yesterday was my first experience at Running Room on Bowen Rd. It was excellent!! A staff member expertly select a pair of gym/jogging shoes and most importantly got me the best fit. I didn't catch your name, but you found me some awesome Brooks runners! Thank you!”
“Awesome store, well laid out, and friendly staff. I was immediately greeted when I got in, and was asked if I was looking for anything specific. I was able to find the respirators, cartridges, and everything else I needed quite quickly thanks to the help. I did my research before coming in and the prices were comparable to the competition, but Ono had a much better selection for sizes and models.”
10AM - 5PM
4595 Uplands Dr, Nanaimo“Really good, manager is very understanding. I put a certain steel toe rubber boots for hold and drove down from Chemainus but when got there they had a different pair for hold, didn't even had my size in desired pair so manager gave me a good discount on another pair.”
“It was our first time not only selling to Once Upon a Child Nanaimo, but being in the store. The employees were super friendly. There was a ton of affordable clothes in lots of sizes. We went during their 90% off clearance event and got many items for $0.30. It was wonderful. They took most of the items we brought in, and the selling processes was fast and simple. I was very pleased and excited to go back soon.”
“A Step Aged Footwear in Nanaimo deserves a solid 5 stars! Their excellent service and wide selection of brown shoes saved the day before a wedding. Despite the time crunch, the staff remained patient and helped my girlfriend find the perfect pair. We were impressed by the quality and variety of options available. The store's ambiance was welcoming, and the staff's knowledge and professionalism were top-notch. A Step Aged Footwear is a hidden gem in Nanaimo for anyone in need of stylish and reliable footwear. Highly recommended!”
11AM - 5PM
6631 Island Hwy N #9, Nanaimo“I came in last week and after shopping there so much I didn’t realize there was a rewards program , the lovely nikole informed me about it ? she seems like she loves to help out her customers and I really appreciated that. Need more nikole’s around the mall!!”
“We were shopping around this store. One of the customers was very rude to me and complained about me in the store. The store assistant Manager handled it very smart way. I felt thankful for the protection of customers and customers service. The store has a very good connection of shoes with reasonable price. Very neat and clean. Staffs are very helpful and friendly. There are free parking including accessible parking in mall parking area. Recommend to others try this store”
“I was in to Frontrunners Nanaimo today from Cumberland and had Stefan help me. I must have tried on 15 pairs of shoes. Thank you Stefan for being so patient and showing me all possible options and giving me so much of your time! I didn't feel rushed at all. I ended up replacing my runners with the same pair of new ones, now convinced that they are the best possible shoe for my Plantar Fasciitis pain. And I got some ideas for what I want to get next when this issue resolves. Thank you Stefan for all your help! Now I'm enjoying cushy shoes again!”