Nanaimo North Town Centre, formerly known as Rutherford Mall, is a well-maintained and spacious shopping location in Nanaimo. It is anchored by Rona and London Drugs, with some specialty stores like Centre Court Collectibles and cozy coffee shops inside. Outside the mall, shoppers can access Fairway Market, Dollarama, the movie theater, and Fit4less easily. The mall features multiple skylights, making it bright and inviting, and offers ample parking. While the mall has good services and knowledgeable staff in some stores, it lacks certain amenities such as Wi-Fi and reliable data connection, which can be inconvenient for gig workers. The shopping experience could be enhanced with added services like banks, physiotherapy, or health food stores, and more stores and restaurants. Overall, it is a clean, friendly place worth visiting if you're in the area, though customer service can vary.