Appliances in North Vancouver, BC
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3 locations found near North Vancouver
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165 Pemberton Avenue, North Vancouver BC V7P 2R4
“I chose Johnstones because of its good reputation and positive reviews, and I'm sharing my experience to help future buyers. I have now visited the store again, and I want to recognize the excellent and respectful sales staff. My in store experiences have genuinely been 5 star service. Unfortunately, my delivery and subsequent interaction with the delivery manager were closer to a 1 star experience, which is why I have revised my overall rating to 3 stars. My new Weber was rolled on its wheels from the truck to my home, arrived with a few stains, and the temperature probe was missing. Johnstones delivered the probe after I reported it, which I appreciate. However, had I not noticed it myself, I would not have known it was missing. This left me questioning whether everything else had been included and whether other customers might unknowingly overlook missing components. The most disappointing part was my conversation with the delivery manager. When I mentioned my review, he ended the call rather than continuing the discussion. We later continued after I sent photos, but I found the communication unnecessarily impolite and unprofessional, with no apology for the missing item or inconvenience. The barbecue is good, and the sales team deserves 5 stars. Unfortunately, the delivery experience and management response did not match that standard. Future buyers should carefully check all included components against the documentation before the delivery team leaves.”
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1550 Marine Dr #101, North Vancouver BC V7P 1T7
“I know I'm not alone in having had frequent frustration with both appliance retailers and the products they sell. Trail, however, has given me something I've rarely enjoyed from other retailers – peace of mind. I've bought a number of appliances from them over the years, and it's when there's inevitably a problem that their after-sales service really shines. No delays in getting a response. No excuses for why the extended warranty doesn't actually cover that issue. Just a technician showing up surprisingly fast to get us back up and running. And yes, buy the extended warranty. I don't suggest that for any other product, but it's a no-brainer in this case. It's not Trail's fault that modern appliances never last as long as we'd like, so that bit of extra money spent up front absolutely pays for itself in the long run. A big thanks to Joni, Jon, Amir, and the delivery team who carefully got our latest delivery up the stairs without damaging any walls. Your whole team is awesome, and we're grateful to have someone to rely on for our next purchase.”
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2032 Lonsdale Ave, North Vancouver BC V7M 2K5
“Today I visited London Drugs and looked for a replacement for my coffee maker. Appliance manager Salber helped me patiently to find a new one with a great price. I thank him and all the great people over there!”
