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December 2023 by Dakota Jang
Stupid line-up arrangement inside. Foot print stickers seem to be stuck on the floor randomly. Otherwise, the pick-up was relatively easy...
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November 2023 by S C
absolutely a joke. similar to the common sentiments noted in other reviews, fedex always find excuses to not actually deliver the items and ask you to pick up at their shipping centre. why are you even in the business of logistics in that case? i actually avoid ecommerce stores that use fedex whenever possible. my current delivery item (unfortunately the ecommerce store uses you) is held at your shipping centre because you claim the delivery address is "incomplete". it's as clear as it can be with the building name and even my department. literally no one else that ships to my company has this issue, including Canada Post, UPS, Purolator etc. Literally just YOU FedEx that has issues with reading delivery addresses.
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November 2023 by Tomek Pajak
I didn't get my delivery. Fedex said I wasn't available even though I have a full time concierge in my building that receives deliveries. I didn't receive a text message or phone call, I was just contacted by the seller saying that its at the Fedex airport centre 20 min drive away and I need to pick it up in next 2 days. How is this acceptable?
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November 2023 by Tobi Akinyele
If u love your sanity, DO NOT use this people. One week after and I still have not gotten my package. No one picks the call at this location and it gets automatically rerouted to the Ontario branch. They never give u any help regarding ur package...NEVER. I'm not the type to be rude to csr but these ones tried my sanity. You ask a Point A question, and they respond with Point Z. Incompetent lots.
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November 2023 by ashlee taylor
Instead of every knocking on my door with my parcel, they instead always just leave a note on my door for me to have to go pick it up at some postal office when I don’t even have a car and live a very busy schedule. I don’t understand why they can’t just knock or leave it at the assigned address. Not once have I had no issues or problems with this delivery company. Do better.
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November 2023 by Lorraine Wilson
Worst customer service, ever! I received a Fedex Door Tag for a delivery. The Door Tag # and Package Tracking # are not accepted when I put them in the system. They are asking me to pay import duties but I don't have anything on order that I am aware of. Cannot connect to anyone to resolve the problem. Perhaps this Door Tag is a fraud scam. Anyone else had this problem?Post review follow up. You will notice Fedex responded to my complaint 5 days ago saying they will be in contact. FYI the have still not reached out. So much for customer service. How does such a huge organization like this have no customer service agents available?
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November 2023 by Anne-Emilie Gosselin-Hebert
Their first attempt to deliver was to leave a notice on the door of my building never buzzing for my unit or calling me even though all this information was on the package itself. This led me to call them and on the first day they lied directly to me and said it was a pre-delivery and that they will come the following day. The next day I called and they lied about starting a re-attempt to deliver request. The third day I finally asked for a confirmation number and only then they finally completed their job. They are a bunch of liars simply trying to get you off the phone.
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September 2023 by Owen Z.
I never received any phone calls and notifications, only left a door label for me to run to the airport to pick up the parcel, I drove 20 minutes to come here in a raining day during my lunch break. There's a authorized shop near my house. Why don't you put it there?In this store, I have never met such a stubborn employee. I provided the original order with my ID and delivery address, only because the address on my ID was not the delivery address because I just moved and haven't got chance to update my address on ID. So I was not given the package.
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September 2023 by Jay kay
Horrible location for someone without a car to get to.Staff were nice enough in my specific instance, however, Fedex never supplied a notice or option to pay import duties outside of their delivery window, which itself was insane for anyone working a regular job.Fedex's service is designed for commercial companies that are continuously staffed. For private use, They should only be considered as an importer. If you have the option, avoid this service as an individual.Needless to say, I'll be attaching an addendum to future online orders to not use this service.2.5/10 for the location.0.5/10 for the service.
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August 2023 by Andrés Ignacio Torres
FedEx personnel were very kind and attentive to me, replied to all my questions and helped me retrieve my parcel in no time! Only downside is that this Ship Centre is very difficult to reach by walking.
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August 2023 by Jae Kim (Aurora_2k)
Again I will be giving this establishment 1 star. Like others have said if we could give 0, thats what it deserves. Entire management should be overhauled and representatives reinstated. Horrible HORRIBLE centre.
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July 2023 by Daniel Holanda Noronha
Staff was extremely helpful. They went above and beyond to find my package.
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July 2023 by J S
Seems organized and well run. Plenty of free parking and smooth service.Everyone here giving 1 star is just salty about their package issues that probably have nothing to do with this specific location. Expect smooth service if u receive a pickup email + have ur tracking number and I.D.
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July 2023 by River Caza
They did not have my package they only brought a note saying they couldn’t deliver it. I was home and have a person at the desk at all times in my building. This is a scam to save them safe in their trucks. Maybe they’re drivers are overloaded but that’s not my issue. Delay it I don’t care but making me travel without a car is insane
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July 2023 by Aurora 2k
Again I will be giving this establishment 1 star. Like others have said if we could give 0, thats what it deserves. Entire management should be overhauled and representatives reinstated. Horrible HORRIBLE centre.
