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November 2024 by Linda li
Very convenient
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November 2024 by Karen Boies
Ridiculous that they only have two people working on returns. I’ve got one item and need to wait 35 -40 mins. Reinforced why I won’t be shopping here again
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November 2024 by Christina Faminoff
They changed their system so you have to pay for furniture and wait in the crowded returns area full of angry people for someone else to go get it for you. They give you a time, but we waited almost half an hour for them to bring it out. It was better when you could pick it yourself and go pay for it. I already have a hard time coming here, but this just made it so much worse.
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November 2024 by Chrispy
It’s IKEA
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November 2024 by D K
Complaining about the food quality going downhill dramatically over the past few months. My husband is sensitive to pork and was disappointed that the Swedish meatballs are now mixed with pork and beef. Why aren’t religious food restrictions a concern for IKEA?? You can really taste the difference in how it was before. At first, I wanted to try the salmon filet and was surprised to find out how tiny the portions are now compared to just a few months ago. The overcooked tiny slice of salmon now has a cheap sugary tomato sauce on it and lacking a carb which is just a measly portion of peas and cauliflower in place of rice. It was not like this just a couple months ago. I decided to not pay for something that you’d get served at hospital. Where is the care?
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November 2024 by 曹丹
Easy parking and convenient serivce
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November 2024 by sung eun Yoon
Dinner with my family. A very new atmosphere. The food and taste are really good!!!
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November 2024 by David Tian
Terrible shopping experience
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November 2024 by Wilson Liang
I was trying to find a shelf of a specific size range, spent a good 30mins, none of the employees know where to find them, the employee sitting in front of computer,"we probably have it." What is "probably"? You either have or hath not. Then I went to the surrey location, they helped me find the shelves within 3 minutes.
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November 2024 by Tammy Tai
Very helpful staffs
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November 2024 by ns priscylla
I paid for delivery, but it wasn’t completed. Instead, my order was sent to a Purolator location. I reached out to customer service twice via chat, explaining that I couldn’t pick it up myself because it was furniture, and I couldn’t transport it alone. This was the reason I paid for delivery in the first place. Both times, customer service assured me I would receive my delivery. One representative even promised it would arrive the same day. These exchanges are well documented in post-chat emails. Yet, despite all this, my delivery never arrived, and no one followed up with me.
I then called customer service to cancel my order and request a refund. But, again, nothing happened! I had to contact customer service a fifth time to check on my refund request, only to be told it wasn’t even in the system. I am deeply disappointed with IKEA. From the failed delivery to the unresponsive customer service, this has been a terrible experience. If you don’t have a car, don’t pay for their delivery—you may not get it. And if you need help? You may not receive that, either. I’ve never encountered such a disregard for customers.
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November 2024 by ft.裝備哥
It takes too long to return items. I have been waiting for over one hour on Monday just to return items.
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November 2024 by Алена Пустынская
I like to come here, and after shopping, I always go for hot dogs! Everything is arranged very conveniently, for always good service!
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October 2024 by Tim Jordon
Yes, the cost of furniture has definitely gone up, and it’s smart to explore other options when shopping. IKEA used to be the go-to for affordability, but there are definitely alternatives now. And the IKEA restaurant is still a fun stop! The Swedish meatballs, cinnamon rolls, or just the vibe itself make it worth the visit, especially when you’re heading down to Richmond.people don’t park their cars on mannerly even have big parking spot,that’s weird
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October 2024 by Peter Estrada
Love walking around. It's always nice to get ideas for furnishing our home and then getting a cheap eat in their food courts.
