IKEA Richmond is a huge shop offering quality and affordable furniture, home decor, and mattresses. It is a right shop for newcomers to get started for a new home. Furniture shopping is straightforward with a great system. The showroom provides design inspiration and the Market Hall has home furnishing accessories. For families, the Småland children's play facility is available during retail hours. The restaurant is a good one for families, with healthy food and a kids menu, though the price has gone up a lot. It is spacious but the line up can be busy from 11:30 to 1:30. Services include delivery, click and collect, assembly, and installation. Online pickup is super easy with a dedicated quick parking area. Some staff are noted for excellent customer support, though the app and website can be frustrating for checking store credits. The process for refunds and using store credits in-store or online has caused some frustration.
