Kiehl's Since 1851 offers excellent customer service, with staff members providing thoughtful and thorough consultations. Many customers have praised associates like Kaki, Grace, Vansa, and Jenny for their patience and willingness to answer questions, even when purchases were not made. Customers appreciate the knowledgeable recommendations tailored to their specific skin concerns, particularly for those with sensitive skin. The store's clean and well-stocked environment enhances the overall shopping experience. Additionally, the associates go the extra mile, offering helpful tips and even translations for product information. Overall, visitors have left Kiehl's feeling satisfied and informed, with several expressing a desire to return for future skincare needs.
Had a nice visit at Kiehl’s. Cynthia was polite, easy to talk to, and knew the products well. She answered my questions patiently and made the whole experience smooth and comfortable. Would go back again.
June 2025
Everytime I come to this store, their birthday bundle and samples always include watery eye cream.
April 2024
Bad customer service, just shop online, at least you’ll get some testers, here they don’t give you any samples.
