Lululemon, founded in Vancouver BC in 1998, is a global retailer known for its technical athletic apparel designed for yoga, running, dancing, and other active pursuits. The brand emphasizes creating products that help people live longer, healthier, and more fun lives, with a strong connection to local communities at each store. Customers often praise the friendly and knowledgeable staff, highlighting their patience, professionalism, and willingness to go the extra mile. Many reviews mention staff members who thoroughly assist with product selection, explain differences clearly, and ensure a smooth shopping experience. Some customers appreciate the quick service, helpful fitting room assistance, and the staff’s attentiveness, making their visits enjoyable. One reviewer shared a positive experience with a staff member who helped find the correct size after a purchase mistake, expressing gratitude for the great customer care. Others highlight the quality of the products, such as the Swiftly tech shirts and leggings, which they love. However, there are occasional issues, like security tags not being removed or items arriving damaged, which have required returning to the store. Overall, lululemon is appreciated for its well-stocked stores, friendly service, and quality products, making it a popular choice for activewear shoppers.
Had the best customer service at this location. Was looking to exchange a pair of pants and Maxine was so helpful and super kind. Very impressed with my experience here, and left satisfied! Thanks to the wonderful team here :)
July 2025
Purchased a pair of leggings that were on sale today. The whole shopping experience was pleasant. I find this location to be well stocked and frequent this location the most out of Metrotown or downtown. I was quickly assisted to a dressing room with no wait time and the SA checked on me once.
July 2025
product and brand has always been great, we came back home and found out one of the clothes I bought, the cashier forgot to remove the security tag. I was planning on wearing it tomorrow. This happened the second time already. I will have to go back to the store and get it removed, very careless and inattentive.
