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November 2023 by Amy Adams
Awful service, not willing to refund cash purchase, gave tons of excuses, then, took long time to find $58 in cash for refund.
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November 2023 by Irene Smith
I visited the store today. Natalia was so helpful and friendly. It was a great experience and really good customer service.Also she gave me very good knowledge of the eye brushes.
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September 2023 by 离月
Awful service. Today I walked in with my mom looking for things and there was a staff member ( Chinese women )that was just standing there no greeting, not asking if we need help or not. She’s just standing there and waiting for customers to walk up to her. Never seen a store having customer and staff member flip around. I am not being racism or anything because I am also Chinese but her service is so awful.
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June 2023 by Shihmei Peng
That Chinese or Hongkongness staff’s manner was unfriendly. Don’t go there anymore
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December 2022 by Myta Mhae
A month ago I booked a make up appointment at MaC- the bay coz' I have a party to attend. I called in a day before my appointment to make sure it is confirm and they said yes it is confirmed. I was so happy because I have something to buy at Mac store and I will get my party look make over at the same time. Then, around 8pm (last minute) of the same day they called me and say the appointment is cancelled. It was so dissapointing and I find it so unprofessional that after a month of waiting it was just so easy for them to say it cancelled. Be careful of this store.
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September 2022 by C O
I was assisted by a lovely lady named Giselle. I wanted to find the perfect nude lip colour between a pink or a brown without being too dark or too light especially during summer time. I was planning to get 1 product but ended up with 2! She was super patient and went above and beyond in suggesting to try a different shades and found what I was looking for. Highly recommended!
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July 2022 by Charlene Olsem
I was assisted by a lovely lady named Giselle. I wanted to find the perfect nude lip colour between a pink or a brown without being too dark or too light especially during summer time. I was planning to get 1 product but ended up with 2! She was super patient and went above and beyond in suggesting to try a different shades and found what I was looking for. Highly recommended!
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June 2022 by Shannon Smith
Worst Mac store ever! I walked in already knowing what I wanted, ask the staff member for the thing I needed and she went away for 20 min. Went to the register with the one thing I could grab myself and still waited another 10 minutes. When I finally got someone else’s attention she told me it’ll be a few minutes as this other person‘s been waiting a long time and helped her instead. She walked in after me. I feel like this was a really bad thing to say to a customer. I don’t mind waiting when things are busy but this is ridiculous. The store needs a lot of help. I will never go there again.
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June 2022 by Mytie Mee
A month ago I booked a make up appointment at MaC- the bay coz' I have a party to attend. I called in a day before my appointment to make sure it is confirm and they said yes it is confirmed. I was so happy because I have something to buy at Mac store and I will get my party look make over at the same time. Then, around 8pm (last minute) of the same day they called me and say the appointment is cancelled. It was so dissapointing and I find it so unprofessional that after a month of waiting it was just so easy for them to say it cancelled. Be careful of this store.
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December 2021 by Pamela Ruedi
Awful Awful Awful service! Paid almost $50 for a foundation with a color recommended by their "specialist" on the store with all those lights i coukd not see that it actually looks so off on my skin, went back for a refund or credit store so I could get some use of my money since the foundation is brand new and i wont be able to use it, and turns out the return policy that shows online is not the return policy they use on store. I will defenetely continue to purchase cosmetics at Sephora since they protect their clients interest better.
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December 2021 by Ashley Fleener
I don’t know much about makeup but I needed to find some products for an event. I walked into this MAC store and was immediately greeted by Jasmine who proceeded to help me find exactly what I needed. She was an incredible help and I absolutely love the products she suggested. I had to leave a review because I was so impressed with her and thankful for her help! I had exactly what I needed for the event and looked great!
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July 2021 by Doris Y.
Don't bother coming, you'll have a better experience at Sephora. My friend and I came in and wanted some assistance from the staff. We waited for the sales associate to finish helping the other customer, but then another customer just came up to her and started asking question. The sales associate just completely forgot about us and we waited next to the sales associate for a while, waiting for her to finish, but after around 5 minutes, we got fed up and left. Go to Sephora, the sales associates there would actually help.
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January 2021 by Jennie W.
I had a really poor experience at MAC Cosmetics on January 4, 2020 at 6:30pm. I came in to swap for another shade that I purchased online, but the makeup artist was not friendly. She gave me comments like.. typical people with my skin tone would go for these shades -- and she would not further explain how these colors would be paired or etc. in depth. Once she helped me redid the transaction, I asked if she could recommend me a shade for a wedding event in the future. She passed on a judgement.. like "surprised" that weddings are still happening in 2021. At the end, she passed me one shade and I asked if I could have another shade to try. She said, "I've been working in the profession for 6 years, I know your shade". I find the staff's attitude very poor and very negative. I love make up and I've been buying from MAC Cosmetics since 2005 but this very experience with MAC online and instore has ruined it for me. I will not be purchasing from MAC in the future. I may be Asian descent, but Asians can have neutral, cool or warm tone -- we do not only have one colour. If the staff's having a bad day, don't ruin it for others.
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January 2021 by Mandy Wu
I was planning to get some eye shadows and had a great experience today. The staff Jasmine, shared her makeup tips with me and the whole team are just amazing and helpful. It’s a very welcoming store.
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July 2019 by JJ L.
Years later, every time I come in I always get consistent friendly service. I am always greeted with friendly smiles. They always know their products really well. I love their good bye section. I found this location had more selection than the Metrotown selection, including black kohl liners (stocked up) and concealers! And I love their recycling program. 6 products gets you an eye shadow, lipstick, or lip gloss. Note that the Bay locations only give you an option of lipstick. Always will comeback. Sephora does carry MAC now and often have 20% off sales, so I may not always buy at this location now but it is nice to know I can come here with consistent service the next time I do.
