Sleep Country Canada
Furniture Stores,
Mattress StoresHours:
Coppersmith Corner Shopping Centre, 11320 Steveston Hwy, Richmond BC V7A 5J5 Hours
About Sleep Country Canada
Sleep Country Canada receives a mix of reviews, highlighting both positive experiences and areas for improvement. Customers often praise the staff for their helpfulness, knowledge, and friendly service. Staff members like Elana, Roy, Tony, and Benny are frequently mentioned for their professionalism, patience, and willingness to go the extra mile. For example, Elana provided exceptional, personalized service when helping customers find the right mattress, especially for those with back pain or injuries. Roy was appreciated for his vast knowledge and non-pushy approach, making the shopping experience comfortable. Benny was noted for his expertise in pillows, quickly finding the perfect fit for customers. Customers also commend the after-sales service, with staff addressing product issues and resolving delivery problems efficiently. However, some reviews mention challenges such as inventory issues causing delivery delays and a ripped box spring that required a replacement. There was also a concern about a driver wanting to charge for hauling away an old box spring, despite it being paid for. Despite these issues, many customers remain loyal, citing positive interactions and good product quality. Overall, Sleep Country Canada is recognized for its helpful staff and quality products, with some concerns about consistency in service and inventory management. It remains a trusted choice for those seeking mattresses and sleep accessories delivered with friendly customer care.
Most Recent Reviews
November 2022
Box spring arrived ripped.
They provided an upgrade for the replacement, but when it arrived the driver wanted to charge me for taking away the old box spring.
He contacted Sleep Country who indicated haul away was already paid for.
Not the best experience.
October 2022
My partner and I were coming in to check out some pillows and Benny gave us such a wonderful experience and was very knowledgeable on the products and how our body works when we were sleeping! He was able to find the perfect pillow for us on the first try! We are so happy with our pillows. Thanks again Benny!
July 2022
Easy to get to location. Ample parking. Their showroom is nice, clean and inviting. Just returned an item at this location and it was a very smooth transaction thanks to Roy. He was helpful, polite and addressed all of our concerns. Roy you got 2 thumbs up and 5 stars from us!
More Comments(75)
You May Also Like
- Richmond, British Columbia
