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“This is my 2nd experience with Sleep Shop (first was Langley). I must say their customer service is top notch! Zack and Salima took great care of us. You can really tell Sleep Shop cares about there customers.Great work Team Sleep Shop!”
“Allison was amazing from start to end, from the initial email to in person. Probably one of the best furniture rep I met during the whole process of visiting other stores across lower mainland.
Good showroom.
Delivery was friendly and efficient.
Product is as promised.
Overall experience was positive.”
“They were prompt, curtious. Did the job. ! Very professional. The best of the bunch I have had here. Now the brick experience is another story. Still waiting for my rug.”
“I had a great experience with Seasons Furniture. Ronson and Bryan were extremely helpful, knowledgeable,and responsive, making the entire process smooth and stress free. They took the time to answer all my questions and provided excellent customer service. The product quality is excellent, and it’s very convenient that they are open every day. Highly recommend Seasons Furniture for their great service, reliability, and quality furniture.”
“Fantastic experience! Great quality furniture and the delivery was flawless. The communication throughout the process was excellent. I will definitely be shopping here again.”
“The Best and Convenient Furniture Shop. No compromise in Quality but Budget Friendly. Sam is the owner - He is great and offers good customer service. Highly Recomended”
“The salesperson was knowledgeable, helpful, and really took the time to find us a mattress that was both comfortable and perfectly within our budget. We were considering buying from The Brick, but there is absolutely no comparison when it comes to the quality of the mattress, the service, and the deal we received.
I wouldn’t waste time shopping around next time. Sleep Country truly is the best! Now I finally understand their slogan: “Why buy a mattress anywhere else?” Highly recommend!”
“We had an amazing experience working with Danny to get our first mattress for our first family. We are so grateful for the time and consideration he took with us in getting exactly what we wanted. We would highly recommend coming here and working with him!”
“Great experience with Rick! He was friendly, patient, and very helpful in helping us choose the right mattress. He gave us all the time we need and no pushing us to make decision. He explained everything clearly. Really happy with the service and would definitely recommend him!”
“This is one of those places you must visit when you are looking for some furniture, after many places checking for a computer desk I found it online and then decided to visit the store and see it physically and was exactly what I was looking for. The quality is very good and the price is reasonable actually it had a discount something I did not expect, also the service was really nice, helpful and punctual.Definitely, I'll come back next time I need it.”
9:30AM - 5:30PM
12571 Bridgeport Road, Richmond
Mattress Stores
“Needed new cushions for an old IKEA sofa that was 10+ years old and worn out. Dropped them off on Wednesday and picked up the new cushions a couple days later. Sofa feels brand new and for a fraction of the cost of buying a whole new one. Very happy with the service.”
9:30AM - 8PM
3320 Jacombs Rd Unit 1, Richmond
Mattress Stores
“The line for food was extremely long. When you’re hungry and have to wait 30–40 minutes, it gets very frustrating. The service was just okay: staff smiled only occasionally, and it was clear they were tired of dealing with customers. That’s disappointing, because after such a long wait you expect at least a bit more friendliness — but for the staff it’s just another shift.
Maybe I came at the wrong time (it was Saturday, very crowded), but the huge lines and the indifference from the employees didn’t help the experience. The food itself was tasty — no complaints there. And yes, I understand it’s a furniture store, not a full-service restaurant. Still, in other similar stores the service and speed are noticeably better.
In my opinion, improving queue management and customer service would make a big difference, because the potential is definitely there.”
“My review is in answer to an e-mail request for some feedback/opinion of "service provided" with a recent online order. The order ('Bio-Soy pillow'), was placed online, via the website of a local Branch of Sleep Country, on a Monday -- advised Tuesday, by 'Sleep Country Warehouse, Richmond, BC' (address above), that package had been delivered to FedEx, Richmond -- advised by FedEx that my parcel had been received, and would be delivered Wednesday -- received delivery of parcel early Wednesday afternoon. Parcel 'tracking' was provided by both of the companies involved, was appreciated, and worked well. I was happy, and impressed with the quality of service received from each of the companies involved with this purchase.”
“I had a great experience at IKEA Richmond! The store offers a huge selection of quality home essentials at reasonable prices, and I found everything I needed. The showroom is well-organized, making it easy to explore. I also enjoyed the vegetable balls at the restaurant—they were delicious. Overall, it’s a fantastic place for affordable home shopping. Highly recommended!”
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“The store has beautiful furniture and home decor. I find the prices are attractive and reasonable. I bought a few items and very happy with the quality. The customer service was also one of the reasons I went back. The most recent item I ordered was a pull out sofa couch. Very beautiful and modern. Sturdy! Excited to use it for years to come.”