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December 2023 by Michael Spencer
Mercedes was very helpful in trying to find me a size of boot that was sold out everywhere. She took the time and effort to check other store locations and managed to find me a size. Thank you again for all your help
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October 2023 by Gagan Preet Aytan
Manager of the store was extremely pleasant to deal with. He went above and beyond to solve my queries, and made sure I felt happy and confident with my purchase ? I’ll be back soon!
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October 2023 by Jeison Silva
No customer service whatsoever. There were 5 workers just chatting together and when I asked for help they were unpleasant. Definitely not going back to that location.
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October 2023 by Armor Valor Corrales
Just recently purchased Lacoste sneakers here.Service staff was attentive and helpful in finding a shoe that suits my style.
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August 2023 by K
GREAT selection, TERRIBLE customer service!!
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July 2023 by Valeria Juvera
I went to this store July 5th around 5pm and the manager was really nice and helpful! Even though I asked for a lot of shoes and different sizes! He didn’t get annoyed instead he got me the shoes that they have and he even checked other stores for the ones that they didn’t have. Looking forward to coming back!
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July 2023 by Jackie Cheng
Manager has absolutely zero customer service. Never shopping here again. I rather pay a premium at a non-outlet store than to shop here. The staff had better customer service than the manager.Shopped here on July 5 at 7:00pm for your ease of referencing the store manager.
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June 2023 by Leah Collins
My favourite shoe store for great prices and selection. Staff always willing to order what you need and have delivered to you. Amazing reward system ?
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May 2023 by Calvin
Helpful and patient staff. Learned about a line of sandals that are new to me. Thanks.
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May 2023 by Rachel L
After a terrible experience at the Richmond centre location, I came here and was met with kindness and patience. I really appreciate the help of the girls here. Avoid the Richmond centre location at all costs and come here instead if you can.
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April 2023 by Rejessa Cheema
The two sales associates working in the evening on April 19, 2023 were incredibly helpful, especially one employee who went above and beyond to find my shoe size. Despite initially not being able to locate my size in the back stock, he took the time to double-check and ultimately tracked me down in the store to let me know the good news.This kind of care and attention to detail is what contributes to a truly wonderful customer service experience.
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January 2023 by JAGROOP SINGH
Nice experience
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January 2023 by Rajdeep Kaur
Last time when i was at the store i was having difficulties finding the shoes and One of the assistant manager helped me finding the perfect shoes for myself.He’s professional at his job ?
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January 2023 by Deeksha Sedha
This is one of the best locations of SoftMoc. Even during the busy holiday season, they attend the customers with all their attention and make sure we get what we want. A guy, named Rishabh, helped me find the pair of shoes I was looking for and was very polite and humble. I am gonna shop at this location for the next times and I would recommend my friends to go to this store.
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January 2023 by ramandeep kaur
I want to say thank you to rhitik. I came here during Black Friday to refund my shoe Rhitik help me to refund my shoe and he also help me in finding a shoe that I’m looking from long time. Again Thank you so much and I really appreciate the time that you gave to me.
