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February 2024 by Artisan Style
THIS USED TO BE A GREAT PLACE TO BANK A FEW MONTHS AGO!!!!I want to express my deep dissatisfaction with the service I received from TD bank in Richlea over the last few weeks, particularly the conduct of the manager.Unfortunately, not only did the service fail to meet my expectations, but the manager’s behaviour exacerbated the situation.I had a few business and personal banking issues (that I won’t state on a review for obvious reasons) that I needed assistance with. I had received terrible customer service from the staff and despite my attempts to address these issues with the manager, their dismissive attitude and lack of professionalism was appalling.I believe that customers deserve respectful and competent service, especially from a manager. However, the manager’s conduct fell far short of this standard.
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February 2024 by diego figueroa
Very rude staff unwilling to help.
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June 2023 by Sawman Peters
Terrible service here. Tried to change my debit card here and answered multiple security questions which were correct. My phone number didn’t match cause I changed cell providers. They continued to ask personal security questions over the Covid glass and everyone can here the information…. I asked if this is actually secure and asked for my cards back. What a joke. These workers don’t deserve more than minimum wage.
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May 2023 by Cathy Huang
didn't help me with my credit card question at all, would never open a bank with TD. thankfully I only made a credit credit.
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April 2023 by Jess B
Absolute garbage service (although this is reflective of all of TD). I've had employees google their own services in front of me because they've never heard of them. Many cannot seem to answer basic banking questions or agree with each other about their work policy. You HAVE to do your own research and come into the bank with a plan because you cannot rely on the workers to help you, unfortunately.
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April 2023 by JB
Absolute garbage service (although this is reflective of all of TD). I've had employees google their own services in front of me because they've never heard of them. Many cannot seem to answer basic banking questions or agree with each other about their work policy. You HAVE to do your own research and come into the bank with a plan because you cannot rely on the workers to help you, unfortunately.
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April 2023 by Cathy Chen
didn't help me with my credit card question at all, would never open a bank with TD. thankfully I only made a credit credit.
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March 2023 by Lizbeth Espejo Arellano
Don't you have a zero star?I had been a customer at TD bank for 8 years and I had never felt so dissapointed at this branch. I was confused after doing a transaction and I asked to one supervisor that was assisting people at the ATM to clarify my receipt.She wasn't helpful at all. She didn't answer what I was asking.She just repeated what I already have seen printed in my receipt in a very rude way!She had a very bad attitude.This lady shouldn't be working in customer service. Please get another job if you are not willing to help people. That is your job lady!
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January 2023 by Bowen Wagstaff
Good luck coming to this location if you need help from an actual person. Reps are not knowledgeable of even their own systems, every time I'm in here the line is long and service is exceptionally slow even for simple matters. Great if you just want a nearby ATM but otherwise go elsewhere.
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November 2021 by Karen S
Bad customer service. I asked two questions, she replied twice: I just told you that. A Very impatient woman
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September 2021 by Edmond Tam
Don't go this TD bad f service .I will cancel my account.
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September 2021 by Yvonne yip
Great customer service and Helpful
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September 2021 by Point Bob
I went to this branch to apply for CEBA. They just literally kicked me out telling me to do it myself online.This is from td website: TD Helps - supporting businesses through financial uncertaintyIs your business impacted by COVID-19? Let's find solutions.As a business owner, you can access the financial relief you need via TD Helps. To contact one of our Account Managers,
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November 2020 by Evgeni Nabokov
Both ATMs do not work.
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September 2020 by Kei
Watched from the waiting area for 5 minutes for my friend to complete her banking. All 3 tellers smiled for a grand total of 0 times.似入左殯儀館，Teller無個識笑。
