TELUS has received positive feedback for its customer service, particularly from staff members at the Richmond Centre Mall location. Customers have highlighted their experiences with employees like Kevin, Jason, Marco, Will, Bien, and Edwin, who demonstrated patience, knowledge, and professionalism while assisting with various issues. Whether resolving billing problems, exchanging phones, or setting up new plans, these representatives were noted for their ability to guide customers through processes with care and support. Many reviewers expressed appreciation for the helpfulness and expertise of the staff, mentioning how they took the time to ensure customers understood their options. The overall sentiment reflects a strong commitment to customer satisfaction, making TELUS a reliable choice for mobile services. Customers are encouraged to make appointments for a more personalized experience.
Just spoke with Kevin about some questions I had regarding my phone and Telus plan. He was very patient, helpful and knowledgeable. Great experience.
October 2024
Shout out to Will! He did a wonderful wonderful job supporting me in resolving my case. There’s no survey, so I’m posting a 5-star review for him here. Great job, Will. Thank you for your time and patience. Keep up the great work man??
October 2024
Kevin was absolutely amazing. I was having issues with my new iPhone 16 pro and after several attempts with other locations and customer service, he resolved the issue for me! He exchanged the phone no questions asked and did it fast and efficiently. I walked in upset with Telus and walked out happy because of him! Thank... read full comment
