-
December 2023 by Mona Bahrami
November 24th, 2023 around 5pm, I went there for exchange or return at ToryBruch at Richmond British Columbia. When i was in the lineup outside the store to get in to make my return, one of works of Tory Burch name Raj came to the lineup and asked me what am I doing here and I explained to her, that im there to make a return. Than Raj told me I can’t do it because of the Black Friday and that I have to leave. It was really confusing for customer care and service. I said ok, I want to go in the store anyway to browse and look around." She kept talking back to me and started making a big deal out of it. I said I have no time to argue with you, and I have free will to stand in this line and to go in. She kept telling me to leave for no reason, and then I said to her that I can’t come back because of personal reasons. She kept yelling at me, so i told her to have someone in hospital. I don’t feel good to come back here, so please leave me alone. She was was really rude and she said to me if you have someone in hospitals then why are you here u should go and take care of him!!!. I was really shocked how is it possible she judges me and her customers and she had no reason or right to yell or abuse me. Then i told her that I would like to speak with your manager and the manager shows up does nothing. I’m wondering how come she became a manager who doesn't do anything about customer support. I want to press charges against Raj and the management at that location for treating me like this. And they took the hand bag back and instead returning my money they charged me again Rebecca and Lili trying to help me,but I'm traumatised from than this company and especially this Tory Burch location at Richmond British Columbia.
-
November 2023 by Shery On The Move
Date of visit : Nov 7, 2023Time : 2:32pmTory Burch (TB) is the only store at McArthur Glen that looks very luxury, classy and has beautiful interior. This store is always busy and lot of customers. You have to find TB staff because they always busy, but, when you approach one them, they willing to help you.One thing I don’t like is the way they display the price. Some of the price tags were missing and others, they don’t display the final price after discount.I’m the type of customer who don’t like to keep asking the price.Nevertheless, i love TB and, i did buy a new bangle. It’s so beautiful and looks so classy. I got help from Aishu/Ashu (the only male staff in store).
-
September 2023 by phung pham
Good product and also better prices , but really busy store.
-
September 2023 by Wendy Huan
Felt little awkward, treated unfairly compared to other customers. Guessed they thought I wouldn’t buy anything in their store.?? Planned to buy a cute purse but ended up buying nothing because of the customer service… Putting ‘3-star’ since I love the BRAND and their handbags.
-
August 2023 by Salar Sedigh
I recently had the pleasure of visiting the Tory Burch store at MacArthurGlen Outlet, and I must say, my shopping experience was nothing short of exceptional. From the moment I stepped foot inside, I was warmly greeted by the amazing Sherry, who went above and beyond to make me feel welcome and valued as a customer.Sherry's dedication to her work is truly commendable. It's evident that she takes great pride in her role, as she provides customer service that makes you feel like you're the most important person in the store. Her enthusiasm, helpfulness, and knowledge of the brand were truly impressive. She treated every customer with a genuine smile and made sure to assist them with their needs promptly and efficiently.What sets Sherry apart is her remarkable attention to detail. She took the time to understand my preferences and helped me find the perfect pieces that suited my style. I never felt rushed or pressured during my shopping experience, thanks to her patient and polite demeanor. Sherry's dedication to ensuring every customer leaves the store satisfied is a testament to her work ethic and passion for her job.While the other staff members were undoubtedly helpful, Sherry stood out from the rest with her personalized service and commitment to excellence. It's clear that she approaches her work as if she were the owner of the brand herself, and that level of care and responsibility is truly commendable.The selection of products at the Tory Burch store was fantastic, and with Sherry's assistance, I was able to find exactly what I was looking for. Whether you're a seasoned Tory Burch enthusiast or a first-time shopper, I highly recommend visiting this MacArthurGlen Outlet branch, especially when Sherry is around.In conclusion, my shopping experience at Tory Burch MacArthurGlen Outlet was made exceptional by the outstanding service provided by Sherry. She is a true asset to the store and embodies the spirit of the Tory Burch brand. Thank you, Sherry, for making my visit unforgettable! I will definitely be returning soon, and I encourage others to do the same.
-
July 2023 by Jean Razon
The sales is really good but the cashier named Jaskirat is super annoying. She has a poor customer service. She messed up my receipt when I paid on the first time, the second time the store put the lower price in one item and she rudely said that they will not sell that. As per her they don’t need more sales and they are not after volumes. At first I just let it pass and not writing a review but twice is too much. I saw reviews here stated that she’s really rude and has poor customer service. I hope the store will do something about this. Sad to say She’s ruining the image of Tory Burch Store! ?
-
July 2023 by Chun Yan Yu
We had a very bad experience at the Tory Burch outlet store today when shopping with my wife. Here's the things we want to complain:1. The lady who claimed she is the manager refused to carry out the handbag that we want even it is in stock when we first asked. (She excused the bag is damaged)2. When we insisted to get the handbag out, we checked the bag and there's nothing wrong. Then the manager refused to sell to us when we said we want to buy it.3. Later, the manager changed her tone again and said we can buy the bag but only in "full retail price" (it is supposed to be 50% off today for this specific bag when we called and asked before we came.)We were very upset for this kind of customer service with such rude attitude and were treated like a fool, especially from a sales manager.
-
June 2023 by Sawa Hinako
I recommend this location. The customer service was great. I went there to look for a necklace that I'd seen on their website and theydidn't have one. But one of staff showed me similar ones, which I really liked.
-
May 2023 by David C
Our sales, Jasmine was great and very helpful. But the cashier was a turn off. I bought two purses here as gifts for Mother’s Day, one of them didn’t come with the original packaging. Jasmine offered to provide cloth bags for both purses to keep both gifts consistent. However it was overridden by the cashier denied the cloth bags for proper presentation. I understand this is an outlet store, and expectations are lowered compared to retail stores. I appreciated Jasmine for providing the great service, but the poor handling of the cashier to override and rescind something the sales rep had originally wanted to offer made the whole experience not so great.
-
April 2023 by Poonam Verma
I had an amazing experience at Tory Burch thanks to the incredible customer service provided by Jasmine! She went above and beyond to assist me in finding a lost pair of shoes that I had selected. Not only was she friendly and welcoming, but she also took the time to entertain me while my friends were away. Her smiling face and positive attitude made the entire process so enjoyable.Jasmine's attention to detail and commitment to customer satisfaction truly impressed me. She made sure that I was happy with my purchase and provided excellent recommendations based on my preferences. I would highly recommend shopping at Tory Burch and working with Jasmine for all of your fashion needs. Thank you, Jasmine, for making my shopping experience so enjoyable!
-
March 2023 by William Liang
My wife bought few handbags for relatives during CNY, and we ended up having to exchange a some of them on a busy Sunday. The staff were patient and helpful, especially on a busy weekend. They made our day much more manageable. Thank you.
-
March 2023 by Kenneth Lai
Handbags are 50% off, and the staffs are amicable.
-
March 2023 by Samantha Go
Popped in-store to find the perfect gift for a party that we were attending the same day. I was helped by Prachi and Nandini, and they endeavoured to make the experience as smooth as possible. I appreciate your help - highly recommend !! Thank you :)
-
February 2023 by Nithin k
One one two 2I miss you tooTwo two four 4Miss you moreThree three six 6Love is riskFour four eight 8Friendship is greatThe poem is endI miss you friend.
-
January 2023 by Sabrina
Bought a pair of slides with the help of William. The store was really busy but he helped me find the pair of sandals I wanted. Was patient, helpful and attentive he would alway check if I wanted a size or if they fit.