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March 2024 by M J
Naomi at the Richmond location was excellent at fulfilling our request for a new fridge. Service was professional and courteous.
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March 2024 by Kathryn TRENT
Very speedy delivery. Friendly and professional
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March 2024 by Ilona Y
Great experience, it was a very smooth process and we really felt looked after
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March 2024 by Patrick Weng
I went to Trail last week to look for a clothes dryer and met Nathan for the first time. He explained all the features, advantages and disadvantages of the dryer I wanted very clearly, and the installation details and dimensions were also very detailed. Thank you very much for his assistance.
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March 2024 by Hanson To
This place is great! They have a huge selection of all kinds of appliances, a beautiful show room. I had a very pleasant experience ,especially customer services provided by Naomi . She was very understanding, helpful and follow up my concern . Very positive and satisfied on this purchase at Trail.
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February 2024 by kenny chan
Very good service and friendly
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February 2024 by Karen O'Brien
Knowledgeable and courteous from start to finish.
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February 2024 by Jen Jing
Product expert Nathan Cheng is very professional and friendly. He helped us select a few appliances from our wish list. He is very knowledgeable and gives customer the best advice and deal. Highly recommended!
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February 2024 by Vicky Rizzardo
I very much appreciated the efficient and knowledgeable assistance I got from Anna Liu when I purchased a freezer recently. I will definitely return to Trail Appliances for any future purchases and will seek out Anna for her professional help.
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February 2024 by Ken Mogridge
My salesperson Peggy was grest! She was very helpful and informative. Very quick and organized. Needed appliances promptly with health issues for a client.Our delivery needs were arranged with without any delays.Thank you
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February 2024 by Alan Tang
Very happy with the experience. Great selection. Delivery and sales staffs are really friendly and professional. I bought all my appliances from Richmond Trail Appliances. Very great experience everytime.
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February 2024 by Jim Bo
Sales people are all over you! Asking constantly if you need something.They seem to be doing security as well as sales! Patrolling the floor. If you’re not dressed like everyone else, they seem to think you’re up to no good.Not a comfortable place to shop.
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February 2024 by Martin Charlton
I only have great things to say about Naomi Lee and the standard of service and care she delivered. Stopped in last weekend after shopping around for a stackable washer/dryer set. She was honest, intelligent and listened to us rather than just trying to simply ‘sell’ something to us.It wasn’t our first time buying appliances here and it won’t be our last.
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February 2024 by Shawn E
We recently had the pleasure of working with Monti at Trail Appliance, and we couldn't be more impressed with the exceptional service we received during our last-minute purchase of a washer and dryer.Facing an urgent situation, Management along with Monti's professionalism and genuine concern immediately put us at ease. His extensive product knowledge and patience ensured we made informed decisions tailored to our needs, despite the time constraints.What truly set Monti apart was his commitment to finding a solution. He expedited the entire process, ensuring prompt delivery and installation. His dedication to customer satisfaction made a significant impact. This was huge.We absolutely commend the Trail Team and Monti for his outstanding service and would like to express our gratitude to Trail Appliance's management for having such a customer-focused team member. Our experience was not just about buying appliances but gaining reassurance and peace of mind during a challenging time.We absolutely recommend Monti and Trail Appliances for a stress-free and positive shopping experience.
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February 2024 by Martha Stewart
We like Trail for appliances and repairs . Very capable salespeople ( Nathan Cheng )
