Trail Appliances in Richmond offers a large and well-organized showroom featuring a wide selection of appliances for the kitchen and laundry. Customers can explore hundreds of models across different brands, including premium labels like Miele, Wolf/SubZero, and more, with display kitchens in the Boutique section. The store provides an inviting atmosphere where shoppers can compare brands, test appliances, and enjoy a coffee while browsing. The staff, including friendly and knowledgeable Product Specialists, are available to offer expert advice in Mandarin and Cantonese, helping customers make informed decisions. Many reviews highlight the excellent customer service, with staff members like Connie Chan and Jennifer Liu recognized for their patience, professionalism, and helpful guidance. Customers appreciated assistance in choosing the right appliances, even when space was limited, and praised the team for flawless delivery and installation. Overall, Trail Appliances provides a positive shopping experience with a wide variety of brands and attentive, bilingual staff ready to assist with appliance purchases.
Placed order over the phone. It was quick and easy. Mason was very helpful.
March 2026
Ryan Paterson at Trail Richmond was the best! Great prices, delivery experience was amazing with a tracking system that was so good it was almost too much tracking lol.
March 2026
When we walked in the store the sales person Nonna Karabut helped us with the stove, fridge and the dryer.She was very helpful explaining operation of appliances. We never met anybody so helpful with everything. We will always return to this store and pass on her name to our friends.
