UPS Customer Centre has received a mix of reviews highlighting both exceptional and challenging experiences. Many customers praise the outstanding customer service provided by their delivery drivers. One customer specifically noted a delivery driver who was friendly, professional, and even took the time to interact positively with their pet, showcasing a commitment to excellent service. Another customer appreciated the quick and efficient service at the facility when picking up an important package, noting that their ID and tracking information were handled promptly. However, not all experiences have been positive. Some customers expressed frustration with delivery issues, mentioning missed notifications and lack of communication during scheduled deliveries. Despite these concerns, a long-time customer emphasized their overall positive experience with UPS, acknowledging occasional delays but praising the drivers for their kindness and professionalism. Overall, UPS Customer Centre is recognized for its dedicated staff who strive to provide quality service, despite the occasional operational hiccup. Many customers encourage understanding and patience, recognizing the hard work done by the employees to meet their delivery needs.
It was six years ago and I still remember having to walk all the way here to get my parcel because they couldn’t deliver. Utterly ridiculous.
February 2026
Every 2 months I have the displeasure of using UPS, they refuse to deliver everytime, they send a notification claiming severe weather in 20 degrees and sunshine. They continue to refuse delivery until multi calls to HR and head office. Utter incompetence in every direction.
February 2026
This is a overnight shipment sitting in a warehouse in Louisville and customer service is useless they don’t know anything. It keeps getting scanned everyday and it’s the same useless scan.
